Heather Williams
Purcell,Oklahoma
Summary
Experienced E911 Dispatcher known for strong radio communication and call management skills. Committed to optimizing emergency response efforts while mentoring junior dispatchers to foster a collaborative work environment.
Dedicated E911 Dispatcher with strong call prioritization, effective communication, and problem-solving skills. Proven ability to coordinate emergency responses and mentor junior team members.
Overview
26
26
years of professional experience
Work History
E911/Police/Fire/EMS Dispatcher
City of Purcell/McClain County E911
Purcell, OK
07.2007 - 05.2026
- Coordinated emergency response efforts across multiple agencies to ensure timely dispatch of services.
- Monitored radio communications and provided real-time updates to field units for enhanced operational efficiency.
- Utilized Computer-Aided Dispatch (CAD) software to log incoming calls and track incident progress efficiently.
- Mentored junior dispatchers, fostering a collaborative environment and enhancing team performance through knowledge sharing.
LPN
OU Medical Center (Presbyterian)
Oklahoma City, OK
09.2000 - 04.2007
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patient vital signs, documenting changes and reporting to nursing staff.
- Assisted in developing individualized care plans based on patient needs and conditions.
- Educated patients and families on health management, medication adherence, and post-discharge care.
- Collaborated with multidisciplinary teams to enhance patient care quality and safety.
- Implemented infection control measures, ensuring compliance with healthcare regulations.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Comforted and counseled patients and families throughout care process.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Maintained a safe and therapeutic environment for patients through effective risk assessment and crisis intervention strategies.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Delivered culturally competent care that respected diverse patient populations'' unique values, beliefs, and traditions.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
- Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Advocated for patients' needs and preferences with healthcare providers, fostering patient-centered care.
- Coordinated with pharmacy staff to ensure accurate medication dispensing, minimizing errors.
- Supported patients and families through education on home care procedures, enhancing post-discharge outcomes.
- Maintained meticulous records of patient care, treatments, and progress, ensuring continuity of care.
- Administered medications to ensure adherence to treatment plans, improving health outcomes.
- Enhanced patient recovery by providing compassionate care and closely monitoring vital signs.
- Delivered wound care and managed dressings, preventing infections and promoting healing.
- Administered medications and injections to patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delivered emotional support to patients and families during challenging times.
- Responded to patient requests with appropriate clinical and personal assistance.
- Provided patient education on health care issues and prescribed medications.
- Helped patients complete bathing, dressing and eating.
- Took samples to complete diagnostic and routine assessment tests.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
Education
High School Diploma -
Purcell High School
Purcell05-1990
No Degree - RN
Platt College
Oklahoma City, OKLPN - LPN
Mid-America Vo-Tech
Wayne05-2000
Skills
- Call prioritization
- Dispatch software
- Public safety awareness
- Stress tolerance
- Radio communication
- Quick learner
- Teamwork
- Problem-solving
- Time management
- Prioritizing situations
- Attention to detail
- Listening skills
- Problem-solving abilities
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Computer-aided dispatching
- NCIC database
- Radio frequencies monitoring
- Information documentation
- Data entry
- Task prioritization
- Medical terminology
- Documentation
- Information intake
- Documentation and reporting
- Written communication
- Call management
- Telephone etiquette
- Unit dispatch
- Law enforcement collaboration
- Call routing
Timeline
E911/Police/Fire/EMS Dispatcher
City of Purcell/McClain County E911
07.2007 - 05.2026
LPN
OU Medical Center (Presbyterian)
09.2000 - 04.2007
No Degree - RN
Platt College
High School Diploma -
Purcell High School
LPN - LPN
Mid-America Vo-Tech