Passionate healthcare professional skilled in stabilizing and assessing patients in emergency situations. Adept in utilizing medical equipment and instruments to diagnose and treat patients. Possesses strong interpersonal skills to effectively communicate with patients, emergency personnel and medical staff. While delivering the best patient care possible.
Hi, I’m
Shylandra Henderson
Healthcare
Fresno,CA
Summary
Overview
3
years of professional experience
1
Certification
Work History
American Ambulance
EMS/Fire Dispatcher
04.2023 - Current
Job overview
- Ensured prompt dispatch of appropriate resources by effectively prioritizing incoming emergency calls based on severity and location.
- Collaborated with other emergency service agencies to coordinate multi-agency responses, ensuring seamless operations during emergencies.
- Monitored multiple computer systems simultaneously for real-time situational awareness during emergency events, allowing for informed decision-making under pressure.
- Managed high-stress work environment by maintaining composure and professionalism during emergency situations, ensuring efficient operations.
- Provided critical information to first responders with timely updates on evolving situations for informed decision making.
- Enhanced emergency response times by efficiently dispatching fire and medical units to incidents.
Aston Carter
Appointment Scheduler
10.2022 - 03.2023
Job overview
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
Acevedos Bakery
Barista
06.2022 - 03.2023
Job overview
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
SSA GROUP/ FRESNO CHAFEE ZOO
Barista
03.2021 - 07.2022
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
National University Fresno, CA
No Degree from Emergency Medical Technology
09.2022
University Overview
Skills
- Call prioritization
- Radio Communications
- Computer-Aided Dispatch
- Active Listening
- Decision-Making
- Critical Thinking
- Information Gathering and Relay
- Emergency Medical Dispatch
- Fire Dispatching Protocols
- Works Well Under Pressure
- Problem-solving abilities
- Scheduling
- Microsoft Outlook
- Building rapport
Certification
- EMT - Emergency Medical Technician
Timeline
EMS/Fire Dispatcher
American Ambulance
04.2023 - Current
Appointment Scheduler
Aston Carter
10.2022 - 03.2023
Barista
Acevedos Bakery
06.2022 - 03.2023
Barista
SSA GROUP/ FRESNO CHAFEE ZOO
03.2021 - 07.2022
National University
No Degree from Emergency Medical Technology
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