COURTNEY JONES
Denver,CO
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Wine Sales Specialist
Total Wine
09.2024 - Current
- Deliver exceptional customer service by assisting guests with product selection, providing recommendations, and offering expertise on wine, beer, and spirits
- Operate POS system to process purchases, returns, and exchanges efficiently and accurately, while following all company policies
- Educate customers on current promotions, loyalty programs, and store events to enhance engagement and drive sales.
- Collaborate with team members to execute daily store operations, including stocking shelves, rotating inventory, and conducting regular cycle counts.
- Manage promotional displays to support marketing campaigns and boost in-store traffic.
Consultant
Flow Wine Group
09.2020 - Current
- Coordinate with location staff regarding available products, procedure, and event set up
- Promote selected products with positive and informative interactions with customers
- Orchestrate sample tastings of wine and follow all necessary legal guidelines
- Report sales and experience to client and management
Customer Success Analyst
Decisions LLC
01.2022 - 09.2024
- Manage and monitor the accounts of existing customers to increase retention
- Organize meetings both internally and externally
- Maintain updated account and production information for each customer in multiple databases
- Generate and distribute renewal orders and quotes
- Remote Position
Ultrasound Medical Assistant
Virginia Women’s Center
03.2021 - 08.2022
- Review and verify each day’s scans based on patient medical needs and notify provider teams of any ordering or scheduling inaccuracies
- Provide for the organizational, administrative, and practical needs of department sonographers to include overseeing department patient scheduling
- Assist physicians with patient exams and in office procedures, obtain patient vital signs, obtain thorough medical history, and complete detailed patient chart documentation
- Complete necessary testing of medical specimens as well as collecting, preparing, and documenting patient specimens for the lab
- Prepare exam rooms, instruments, and linens appropriate for each appointment
Claims Examiner
Virginia Employment Commission
11.2020 - 04.2021
- Responsible for the successful organization and systematic structuring of company data
- Handle classified documents and information with discretion and professionalism
- Manage employer data and correct discrepancies
- Catalog potentially fraudulent claims for further review
Casualty Claims Representative
Countryway Insurance Company
12.2019 - 05.2020
- Complete thorough coverage and liability investigations
- Implement new technical procedures
- Manage reserves and claim settlement payments
- Assist in training new employees
Field Adjuster
Johns Eastern Company, Inc.
09.2018 - 12.2019
- Conduct cold calls to non-responsive insureds and claimants
- Complete scene investigations to include measurements, photos, and diagrams
- Obtain recorded statements both via phone and in person
- Present thorough reports on file progress to clients timely
Claims Examiner
James River Insurance Company
04.2016 - 09.2018
- Investigate and settle both bodily injury and property damage aspects of commercial auto liability claims
- Manage file by effectively communicating with several departments to bring file to resolution
- Relay important information effectively and professionally to management, clients, vendors, and legal counsel
- Review insurance policies to confirm coverage and investigate claimants to protect against fraudulent activity
- Efficiently manage high volume workload utilizing complex problem solving
Customer Service Representative
Dominion Capital Mortgage Inc.
10.2015 - 04.2016
- Initiate proactive outbound calls to obtain new business from prospective clients
- Maintain professionalism and proper etiquette through all forms of communication
- Record gathered information into database while moving prospects along the sales cycle
- Performed data entry tasks systemizing both the employee and customer information systems
Education
Bachelor of Arts -
Virginia Commonwealth University
Richmond, VASkills
- Investigation
- Analysis
- Negotiation
- Data Entry
- Customer Service
- File Management
- Attention to Detail
- Communication
- Microsoft Office and Excel
- Google Products
- Salesforce
- Website Management
- Social Media Management
- Problem Solving
- Ability to Work Independently
Certification
- Fraud Claims Law Designation - American Education Institute
Timeline
Wine Sales Specialist
Total Wine
09.2024 - Current
Customer Success Analyst
Decisions LLC
01.2022 - 09.2024
Ultrasound Medical Assistant
Virginia Women’s Center
03.2021 - 08.2022
Claims Examiner
Virginia Employment Commission
11.2020 - 04.2021
Consultant
Flow Wine Group
09.2020 - Current
Casualty Claims Representative
Countryway Insurance Company
12.2019 - 05.2020
Field Adjuster
Johns Eastern Company, Inc.
09.2018 - 12.2019
Claims Examiner
James River Insurance Company
04.2016 - 09.2018
Customer Service Representative
Dominion Capital Mortgage Inc.
10.2015 - 04.2016
Bachelor of Arts -
Virginia Commonwealth University