Courtney Jones
Severn,USA
Summary
Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Director
The New Edge Learning Center
Odenton, MD
12.2022 - Current
- Developed and implemented strategic programs to enhance student engagement and learning outcomes.
- Streamlined operational processes, improving efficiency across multiple departments within the learning center.
- Led training sessions for staff, fostering professional development and ensuring adherence to best practices.
- Collaborated with educators to design curriculum frameworks aligned with educational standards and student needs.
- Cultivated partnerships with community organizations to expand outreach and support services for students and families.
- Mentored team members, promoting a culture of continuous improvement and collaborative problem-solving.
- Oversaw budget management, ensuring optimal use of resources while maintaining program quality and sustainability.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
Lead teacher
Severna Park Children's Centre
03.2020 - 12.2021
- Developed and implemented age-appropriate curriculum aligned with developmental standards.
- Facilitated professional development workshops for staff on early childhood education best practices.
- Mentored new teachers, providing guidance on classroom management and instructional strategies.
- Fostered positive relationships with families through regular communication and involvement initiatives.
- Assessed student progress and adapted teaching methods to meet diverse learning needs.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Supervisor
Dcs
06.2008 - 08.2016
- Supervised daily operations to ensure compliance with safety regulations and company standards.
- Trained and mentored staff to enhance productivity and improve operational efficiency.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Coordinated team schedules to optimize resource allocation and project completion timelines.
- Conducted regular inspections to maintain quality control and adherence to organizational policies.
- Facilitated communication between departments to resolve issues promptly and effectively.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
Shared service solutions
Linthicum, MD
08.2016 - 2019
- Delivered prompt and effective customer support to resolve inquiries and issues.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Mentored junior staff in handling complex queries, fostering a culture of continuous improvement and knowledge sharing.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Led initiatives for digital banking adoption, educating customers on online tools and resources.
- Delivered efficient customer service by resolving inquiries and issues related to banking products.
- Ensured compliance with banking regulations while processing transactions and account changes.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
Education
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UTHigh school or equivalent - undefined
North Atlantic regional high school
Lewiston, ME01.2010
Skills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Staff development
- Regulatory compliance
- Team operations
- Project management
- Task delegation
- Negotiation
- Daily production reports
- Problem-solving
- Teamwork and collaboration
- Problem resolution
- Multitasking
- Attention to detail
- Documentation and reporting
- Training and development
- Scheduling and coordinating
- Active listening
Certification
- 45 hour School age certificate Present
- 45 hour Director Certification Present
- 45 hour Infant and Toddler certification Present
- Emergency preparedness Present
- Medication Administration Present
- Health and safety Present
- 9 hour communication Present
- Ada Present
- 90 hours preschool certificate Present
- First Aid and CPR January 2024 to January 2026
Timeline
Assistant Director
The New Edge Learning Center
12.2022 - Current
Lead teacher
Severna Park Children's Centre
03.2020 - 12.2021
Customer Service Representative
Shared service solutions
08.2016 - 2019
Supervisor
Dcs
06.2008 - 08.2016
High school or equivalent - undefined
North Atlantic regional high school
Bachelor of Arts - Elementary Education
Western Governors University