Courtney Jones
Chicago,IL
Summary
Dynamic and results-driven professional with over 8 years of experience in enhancing partner and customer engagement across marketing, sales, and technology sectors. Expertise in helping develop innovative communication strategies, leading cross-functional teams, and executing impactful partner-facing programs that foster alignment and drive growth. Proven ability to navigate complex environments while delivering measurable results and ensuring organizational objectives are met efficiently. Committed to leveraging skills to create meaningful connections that propel business success.
Overview
10
10
years of professional experience
Work History
Services Account Executive
SAP America, Inc
Chicago, IL
05.2021 - Current
- Manage a portfolio of Enterprise accounts across Automotive, Manufacturing, and Financial Institutions, driving adoption of SAP solutions.
- Recognized with 2023 Winner's Circle status for outstanding sales performance and customer success, hitting 137% quota attainment.
- Partner cross-functionally with technical and business stakeholders to align solutions to customer needs.
- Lead client engagements end-to-end, from scoping requirements through execution and adoption.
- Identify and close new opportunities within accounts by proactively aligning to business needs.
- Manage sales cycles from start to execution to maintain customer base.
Senior Account Manager
Fusion92
Chicago, IL
06.2018 - 04.2021
- Managed end-to-end execution of integrated marketing campaigns for financial services and retail clients, maintaining strict adherence to timelines and budget constraints.
- Spearheaded development and execution of integrated marketing strategies for successful launches and initiatives across five enterprise financial institutions and CPG clients.
- Led cross-functional project teams to execute product launches, rebranding, and promotional campaigns.
- Directed and implemented marketing strategies to use for launches, rebranding campaigns, and promotions for Financial Institution and Retail clients.
- Maintained strong relationships through regular communication, status, and results reporting.
- Oversaw vendor partnerships and third-party deliverables, ensuring alignment with client goals and agency standards.
- Supported senior leadership with planning, forecasting, and client strategy deliverables.
- Served as primary liaison between clients and internal creative, project management, strategy, and media teams.
Account Manager
Fusion92
Chicago, IL
01.2019 - 03.2020
- Communicate with clients on a regular basis to obtain updates on their business, find new opportunities and solve challenges
- Oversee execution of ideas from initial concept through final campaign measurements
- Proactively partner across internal teams (Media, Creative, PM, Dev.) to make their work easier and ensure that they have what they need to deliver for my clients
- Address any client and internal questions related to the process and the creative
- Apply insights to briefs, planning and day-to-day conversations
- Lead internal and external status meetings and project presentations
Assistant Account Manager
Fusion92
Chicago, IL
07.2018 - 01.2019
- Contribute information on project timelines, budgets, and legal issues for creative briefings
- Coordinate logistics, timelines and budget issues associated with creative development for projects
- Research and coordinate with second party vendors
- Take all internal and external meeting notes and ensure the team reacts accordingly
- Act as the internal resource for client information
- Collaborate with the strategy and creative departments by sharing industry information, ideas and opinions
Digital & Social Media Specialist - Contract
Event360
Chicago, IL
07.2017 - 07.2018
- Supported the launch of a new national fundraising event for the Jimmy V Foundation for Cancer research, managing digital and social media strategy from concept of the event to execution.
- Developed and executed paid and organic digital campaigns to drive awareness, engagement, and event participation.
- Served as primary customer contact, providing updates, aligning stakeholders, and ensuring deliverables met timelines and objectives.
- Coordinated cross-functional teams and vendors to support onsite event execution, including setup, live coverage, and post-event wrap up.
- Monitored campaign performance and optimized strategies in real time to maximize reach and engagement.
Online Marketing Strategist
J Miller Marketing
Huntley, IL
06.2016 - 07.2017
- Strategize and execute online advertising campaigns at a hyper-local level.
- Design content using InDesign to support the online presence of our clients and optimize user experience.
- Measure and report on all social media campaigns.
- Brainstorm new and creative growth strategies.
- Research and implement new opportunities for clients as they emerge within the social media space.
- Collaborate with other team members across departments.
Education
Bachelor of Arts - Advertising And Marketing
Winona State University
Winona, MN05.2016
Skills
- Client relationship building
- Account management
- Pipeline management
- Multitasking
- Organizational skills
- Verbal and written communication
Timeline
Services Account Executive
SAP America, Inc
05.2021 - Current
Account Manager
Fusion92
01.2019 - 03.2020
Assistant Account Manager
Fusion92
07.2018 - 01.2019
Senior Account Manager
Fusion92
06.2018 - 04.2021
Digital & Social Media Specialist - Contract
Event360
07.2017 - 07.2018
Online Marketing Strategist
J Miller Marketing
06.2016 - 07.2017
Bachelor of Arts - Advertising And Marketing
Winona State University