Courtney Jones
NetJets
Westerville,OH
22
years of professional experience
Aviation and client services professional with experience across commercial and private aviation, including Owner Services Account Manager at NetJets and a Flight Attendant for Southwest Airlines. Trusted advisor to high-value clients, known for delivering seamless service, anticipating client needs and maintaining calm, professional communication in high-pressure environments.
Work History
Account Manager
1 Year 7 Months- Serve as a primary point of contact for NetJets aircraft Owners, managing ongoing relationships and delivering a high‑touch ownership experience.
- Act as a trusted advisor to Owners regarding fleet usage, scheduling needs, contractual details, and service inquiries.
- Coordinate with flight operations, maintenance, scheduling, and finance teams to resolve owner requests accurately and efficiently.
- Proactively manage service concerns and escalations, preserving long‑term owner trust and loyalty.
- Mentor new hires during training by sharing best practices for Owner communication, issue resolution, and relationship management.
Administrative Assistant
1 Year 5 Months- Prepared and maintained patient charts for upcoming appointments, ensuring accuracy and compliance.
- Managed front office operations including customer service, appointment management, billing support and administrative tasks to streamline daily workflow.
Flight Attendant
19 Years 3 Months- Ensured passenger safety and regulatory compliance during all phases of flight.
- Delivered exceptional customer service while managing diverse passenger needs in a fast-paced, high-pressure environments.
- Trained extensively in emergency procedures, first aid, CPR, and conflict resolution.
- Responded calmly and effectively to irregular operations and in-flight emergencies.
- Clearly communicated safety procedures and expectations to passengers, fostering confidence and trust.
Skills
High touch customer service
Relationship building and retention
Professional and interpersonal communication
Strong interpersonal skills
Client and account management
Team collaboration and cross functional coordination
Conflict resolution and escalation management
Timeline
Account Manager
NetJets
01.2025 - CurrentRead More
Administrative Assistant
DaVita
08.2023 - 01.2025Read More
Flight Attendant
Southwest Airlines
03.2004 - 06.2023Read More