Jennifer Hurtley
Collierville,TN
Summary
Proven leader and skilled communicator, adept in client relationship management and high-touch customer service, honed at Keith S. Collins. Excelled in property maintenance and community operations, boosting resident satisfaction by 60%. Demonstrates proactive project management and a keen eye for detail, ensuring seamless community association management and effective board support.
Overview
8
8
years of professional experience
Work History
Community Association Manager
Keith S. Collins
Memphis, TN
11.2020 - 12.2024
- Reviewed contracts submitted by vendors prior to approval by board members.
- Monitored daily operations of staff members responsible for maintaining common areas within the community association.
- Demonstrated in-depth knowledge of community rules and regulations.
- Performed administrative tasks such as filing documents, preparing reports, and responding to inquiries from residents.
- Collaborated with board of directors to address financial matters and develop budgetary guidelines.
Bartender/Cashier
Swankys Taco Shop
Memphis, TN
10.2019 - 11.2020
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Processed payments accurately and efficiently with POS system.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Server/Bartender
Corkys Ribs & BBQ
Memphis, TN
10.2016 - 09.2019
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
Associate of the Arts - Pre-Medicine
12.2011
Some College (No Degree) - Nursing
University of Memphis
Memphis, TNSkills
- Client & partner relationship management
- Business development
- High touch customer service
- Board of directors support
- Community rules and regulations
- Service contract development
- POS systems
- Budget planning
- Contractor supervision
- Policy enforcement
- Community operations
Timeline
Community Association Manager
Keith S. Collins
11.2020 - 12.2024
Bartender/Cashier
Swankys Taco Shop
10.2019 - 11.2020
Server/Bartender
Corkys Ribs & BBQ
10.2016 - 09.2019
Associate of the Arts - Pre-Medicine
Some College (No Degree) - Nursing
University of Memphis
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