AMANDA HARR
Galloway,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Community Association Manager
Sentry Management
05.2022 - Current
- Assist with preparation of and participate in annual and general meetings, including mailings and notices
- Assist in performing property visits
- Manage vendor proposals, contracts review and renewal, and prepare bid comparisons as required
- Manage architectural requests and approvals
- Maintain and understand all documents, Rules and Regulations, and conduct legal research as needed
- Coordinate with other employees such as janitorial, maintenance, administrative, and others
- Answer routine questions from and troubleshoot issues with owners, tenants, guests, staff, and vendors
- Recommend risk management and insurance professionals to boards
- Manage maintenance request from homeowners and board
- Collect all invoices and code for payment, and follow-up on monthly assessments due
- Attend Board meetings, take notes and prepare meeting minutes for Board review and approval and record in CommunityPro; provide to division leader as required
- Provide board and homeowner training on CommunityPro.
- Created and maintained financial records, such as budgets, accounts payable and receivable, and payroll.
- Assisted with the development of long-term planning to ensure that the community association's objectives were met.
- Coordinated meetings with board members to discuss issues related to the management of the community association.
- Conducted inspections of common areas in order to identify any maintenance or repair needs.
- Resolved conflicts between residents regarding matters pertaining to rules or regulations within the community association.
- Maintained contact with homeowners regarding their respective rights and obligations associated with living in a planned residential development.
- Collaborated with board members in creating an annual budget for operating expenses incurred by the Community Association.
- Advised board members on best practices when it comes to managing a successful Community Association.
- Demonstrated in-depth knowledge of community rules and regulations.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Administrative Assistant
Case Bowen/ Sentry
Dublin , OH
07.2018 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed project plans for various tasks assigned by upper management.
- Responded effectively to sensitive inquiries or complaints.
- Inventoried and ordered supplies for office.
- Maintained accurate department and customer records.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
Business Manager/ Community Director
TGM Worthington Green
01.2016 - 07.2018
- Ensures the timely collection and accurate posting of all rental payments
- Prepares and delivers delinquency notices as required, along with all formal notices
- Maintains all records and transactions including allowances/concessions, rent increases, NSFs, and other approved debits/credits
- Completes all move ins, move outs, lease renewals in accordance with company policy
- Reviews and properly codes all property invoices
- Works in collaboration with the leasing team to develop and implement marketing strategies
- Effectively conducts tours of the community, leases and moves in new residents.
- Provided training sessions for employees on new software systems used in business operations.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Collaborated with other departments within the organization to coordinate project efforts.
- Provided feedback to improve strategies, programs and initiatives.
- Processed incoming applications and ensured that all information was properly entered into the system.
- Conducted background checks, reference checks, and credit checks on applicants.
- Responded to applicant inquiries regarding status of their applications in a timely manner.
Leasing Consultant
Arbors Of Dublin- Sentinel Management
01.2014 - 12.2016
- Schedules and takes prospects on tours
- Prepare the necessary applications, collect the necessary paperwork to process applications
- Following up with potential residents and applicants and renters
- Ensure apartments are ready at move in
- Work with the maintenance team with putting in work orders
- Collect rent payments
- Ensuring resident information is recorded effectively in the system.
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Responded to tenant requests for maintenance services in a timely manner.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Manager
The Childrens Place
01.2012 - 12.2014
- They daily duties of opening and closing the store and following the company procedures
- Making the store ready for customers
- Putting the product out onto the floor
- Handling cash transactions
- Depositing money and writing up change orders
- Managed the employees and delegate tasks for the day.
Education
GED - COMMUNICATION
South Western City Schools
Columbus, OH 06.2005
I.T.
SWCS TECH School
Columbus, OHSkills
- Budgeting
- Bookkeeping
- Microsoft Windows
- Account Management
- Accounting
- Management
- Help Desk
- Personal Assistant Experience
- Yardi
- Budget Planning
- Vendor Relationship Development
- Property Management
- Vendor Relationship Management
- Community Association Support
- Resident Complaint Resolution
- Payment Collection
- Deposits Management
- Client Relations
- Tenant Relations
- Violation Resolution
- Data Entry
- Fair Housing Mandates
- Critical Thinking
- Clear Communication
Timeline
Community Association Manager
Sentry Management
05.2022 - Current
Administrative Assistant
Case Bowen/ Sentry
07.2018 - Current
Business Manager/ Community Director
TGM Worthington Green
01.2016 - 07.2018
Leasing Consultant
Arbors Of Dublin- Sentinel Management
01.2014 - 12.2016
Manager
The Childrens Place
01.2012 - 12.2014
GED - COMMUNICATION
South Western City Schools
I.T.
SWCS TECH School