Summary
Overview
Work History
Education
Skills
Certification
Timeline
Quote
Software
Work Preference
Hi, I’m

Kimberly Burgos

Myrtle Beach,SC

Summary

Seasoned Community Manager bringing proven skills in negotiating, preparing and finalizing vendor contracts. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.

Overview

6
years of professional experience
1
Certification

Work History

Waccamaw Management

Community Association Manager
08.2022 - Current

Job overview

  • Developed and implemented annual budgets for the HOA property, ensuring financial stability and adherence to budgetary constraints
  • Collaborated with board members to establish and enforce community rules and regulations, maintaining a harmonious living environment for residents
  • Oversaw vendor contracts and negotiations for services such as landscaping, security, and maintenance while saving 10% for the HOA and maintaining quality standards
  • Conducted regular inspections of common areas and facilities to ensure cleanliness, safety compliance, and proper functioning.

Waccamaw Management

Community Specialist
10.2021 - 10.2022

Job overview

  • Responded to owners using information/guidance from association manuals, CC&Rs, Rules & Regulations, and other administrative documents
  • Received and prepared Architectural Review Applications (ARC) for evaluation by association Board of Directors and/or Committee(s)
  • In coordination with CAMs, setup and maintained association information via the Company’s proprietary software program
  • Managed work order processes, including entry, follow-up, and closing work order tickets
  • Coordinated and filed association facility reservations
  • Prepared letters, memos, forms, and reports for homeowners and Board members
  • Attended meetings for minute taking, and others (such as annual) to assist with balloting and check-in.

Sheraton Myrtle Beach

Front Desk Agent
07.2021 - 10.2021

Job overview

  • Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
  • Responded to guest inquiries and resolved 100% of issues promptly and professionally, maintaining high levels of customer satisfaction
  • Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
  • Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
  • Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
  • Utilized property management software to update guest profiles, record preferences, and track special requests for future visits.

OCEAN LAKES FAMILY CAMPGROUND

Compliance/Transfer Clerk/Guest Coordinator
04.2018 - 07.2021

Job overview

  • Supported the compliance team by maintaining and organizing confidential files, documents, and records
  • Assisted in the preparation of compliance reports, ensuring accuracy and adherence to regulatory requirements
  • Created standardized templates for various compliance-related documents such as forms, checklists, or training materials
  • Maintained confidentiality when handling sensitive information related to legal matters or investigations
  • Contributed ideas for process improvements that enhanced efficiency in managing compliance-related tasks
  • Served as a point of contact between different departments regarding compliance-related issues
  • Coordinated guest arrivals and departures, ensuring a smooth check-in and check-out process
  • Provided exceptional customer service by addressing guest inquiries, concerns, and special requests in a timely manner
  • Maintained accurate records of guest information, payment details, and special accommodations in the hotel management system
  • Resolved conflicts or issues that arose during guests stays by actively listening to their concerns and finding appropriate solutions.

Education

Horry-Georgetown Technical College
Conway, SC

Undergraduate Studies in Business Management
03.2012

University Overview

Skills

  • Administrative Experience
  • Clerical Experience
  • Guest Services
  • Office Management
  • Compliance Management
  • Accounts Receivable
  • Conflict Management
  • Business Management
  • Meeting Facilitation
  • Budgeting
  • Accounts Payable
  • Human Resources

Certification

Notary Public, 09/01/19, 09/01/29

Timeline

Community Association Manager
Waccamaw Management
08.2022 - Current
Community Specialist
Waccamaw Management
10.2021 - 10.2022
Front Desk Agent
Sheraton Myrtle Beach
07.2021 - 10.2021
Compliance/Transfer Clerk/Guest Coordinator
OCEAN LAKES FAMILY CAMPGROUND
04.2018 - 07.2021
Horry-Georgetown Technical College
Undergraduate Studies in Business Management

Quote

One of the deep secrets of life is that all that is really worth doing is what we do for others.
Lewis Carroll

Software

Microsoft Word

Microsoft Excel

Microsoft Power Point

Adobe

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leave

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Kimberly Burgos