Emilee Register
Myrtle Beach,SC
Summary
Forward-thinking individual with background working productively in dynamic environments. Displays hard work and passion through strong communication and problem-solving skills. Dedicated and detail-oriented, would like to use skills in a collaborative environment to contribute to achieving company goals.
Overview
8
8
years of professional experience
Work History
Community Specialist
Waccamaw Management
04.2023 - Current
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Enforced compliance with community regulations and guidelines.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Vacation Specialist: Chat Support
Monster Reservations Group
07.2022 - 04.2023
- Responded to guests' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for families, couples, and individual guests.
- Provided exemplary customer service to potential and existing guests, which helped build lasting relationships and secure new travel assignments.
- Increased guest engagement through social media.
- Maintained company's social media presence by posting messages, answering posts and monitoring responses.
Customer Service Representative Team Lead
StarTek
11.2020 - 06.2022
- Provided excellent customer care by responding to requests, assisting with service issues and handling ordering functions.
- Completed customer escalations to carefully resolve issues within timely fashion.
- Coached/mentored team members in techniques necessary to improve customer interaction experience.
- Monitored and reported customer waiting queues and representative occupancy queues.
- Researched and responded to escalated support issue tickets within service level agreement timeframe.
Store Associate
SJ Hair
10.2018 - 11.2020
- Coordinated restocking of sales floor with beauty/hair merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and opening/closing register.
Shift Supervisor
Bruegger's Bagels
09.2017 - 10.2018
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures, including setting up registers and checking products.
Junior Garden Master Coordinator
Wayne County Public Library
06.2016 - 08.2016
- Developed summer gardening program schedule for students, grade K-5.
- Created Public Library Community Garden.
- Conducted weekly workshops and lessons to promote youth gardening.
Library Page
Steele Memorial Library
01.2016 - 08.2016
- Handled check-in and check-out process of library books and materials at circulation desk.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Kept library shelves and printed materials well-stocked and organized according to established system.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Manchester, NH12.2022
High School Diploma - undefined
Southern Wayne High School
Dudley, NC06.2016
Skills
- Complex Problem Solving
- Understanding Client Needs
- Customer Engagement
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Java, Python, & C experience
- Multitasking and Prioritization
- Upbeat and Positive Personality
Highlighted Courses
- Programming Languages - Java (developed functional programs that comply with industry regulations and best practices using various programming languages)
- Client/Server Development - Python (applied database systems concepts and principles to develop client/server applications that interface client-side code with databases)
- Software Development Lifecycle - C++ (explored the stages of the Software Development Lifecycle (SDLC) through the lens of developers and testers to examine the characteristics, documentation, and purpose of each stage)
- Computational Graphics and Visualization - C++ (create realistic, interactive three-dimensional objects through the use of application programming interface (API) libraries and best practices)
Timeline
Community Specialist
Waccamaw Management
04.2023 - Current
Vacation Specialist: Chat Support
Monster Reservations Group
07.2022 - 04.2023
Customer Service Representative Team Lead
StarTek
11.2020 - 06.2022
Store Associate
SJ Hair
10.2018 - 11.2020
Shift Supervisor
Bruegger's Bagels
09.2017 - 10.2018
Junior Garden Master Coordinator
Wayne County Public Library
06.2016 - 08.2016
Library Page
Steele Memorial Library
01.2016 - 08.2016
Bachelor of Science - Computer Science
Southern New Hampshire University
High School Diploma - undefined
Southern Wayne High School