Macy Jo Mercer
Chicago,IL
Summary
Community Support Specialist recognized for exceptional productivity and efficient task execution. Specialized in behavioral counseling, crisis intervention, and coordinating community resources. Proven ability to empathize, communicate effectively, and solve problems to meet diverse client needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Support Specialist
Thresholds
Chicago, IL
10.2022 - 12.2024
- Facilitated communication among clients, families, caregivers, and agencies to meet client needs.
- Educated clients on mental health conditions, medications, and self-care strategies.
- Assessed client needs, developed service plans, and monitored progress toward goals.
- Collaborated with service providers to ensure continuity of care for clients.
- Assisted clients with applications for government benefits, including Medicaid and Social Security Disability Insurance.
- Participated in interdisciplinary team meetings to evaluate treatment options.
- Coordinated transportation services for clients lacking reliable access.
- Provided crisis intervention support during emergency situations.
Intern
Springdale Treatment Center
Fayetteville, AR
05.2022 - 08.2022
- Developed client treatment plans informed by research and individual histories.
- Educated patients on detox, withdrawal, medications, recovery, and coping skills.
- Conducted individual and group therapy sessions for outpatient clients.
- Assessed patients in active drug and alcohol withdrawal to manage symptoms.
- Supported and counseled clients struggling with drug and alcohol addiction.
- Facilitated orientation sessions for chemical dependency programs.
- Identified treatment goals based on diagnosis and patient history.
Intern
Washington County Drug Court
Fayetteville, AR
01.2022 - 05.2022
- Facilitated client assessments and orientations to ensure smooth onboarding processes.
- Conducted research on ACC-approved treatment facilities for future service options.
- Responded promptly to inquiries via phone and email, enhancing communication efficiency.
- Gained comprehensive understanding of policies, procedures, and processes.
- Participated actively in company and departmental meetings for continuous improvement.
- Supported daily operations by assisting teammates with diverse tasks.
- Presented research findings to leadership, informing strategic decision-making.
Waitress/Shift Leader
Chick’n Headz
Fayetteville, Ar
02.2021 - 01.2022
- Greeted customers and provided menu recommendations to enhance profitability.
- Operated POS terminals for order entry, bill splitting, and total calculation.
- Delivered exceptional service by promptly refilling drinks and providing condiments.
- Promoted desserts, appetizers, and specialty drinks to maximize sales opportunities.
- Collaborated with hosts, bussers, and kitchen staff to ensure efficient service.
- Established rapport with guests, fostering repeat business through outstanding service.
- Demonstrated enthusiasm and in-depth knowledge of restaurant menu offerings.
- Served food and beverages while swiftly addressing any order discrepancies.
Waitress & Hostess
Fat Bottomed Girls Cupcake Shoppe, Barista
Fayetteville, Ar
02.2020 - 06.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Stocked server areas with supplies before, during and after shifts.
Sales Associate
Bed Bath & Beyond
Fort Worth, TX
08.2016 - 12.2016
- Worked as a registry consultant as well as a sales associate
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
Childcare Helper
Trinity Christian Academy
Beijing, China
06.2016 - 05.2016
- 150 hours serving at an orphanage.
- Monitored children's play activities to verify safety and wellness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Established and maintained safe play environment for children.
- Enforced rules to teach good manners and maintain safe environment.
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
Education
Bachelor of Science - Social Work
University of Arkansas
Fayetteville, AR05.2022
High School Diploma -
Trinity Christian Academy
05.2018
Skills
- Intervention planning
- Crisis intervention
- Case documentation
- Attention to detail
- Client advocacy
- Case management
- Substance abuse expertise
- Effective communication
- Reliability and punctuality
- Complex problem solving
- Point of sale systems
- Food service etiquette
- Food handling safety
Certification
- Food Handling Certification
- Bassett Certification
Timeline
Community Support Specialist
Thresholds
10.2022 - 12.2024
Intern
Springdale Treatment Center
05.2022 - 08.2022
Intern
Washington County Drug Court
01.2022 - 05.2022
Waitress/Shift Leader
Chick’n Headz
02.2021 - 01.2022
Waitress & Hostess
Fat Bottomed Girls Cupcake Shoppe, Barista
02.2020 - 06.2020
Sales Associate
Bed Bath & Beyond
08.2016 - 12.2016
Childcare Helper
Trinity Christian Academy
06.2016 - 05.2016
Bachelor of Science - Social Work
University of Arkansas
High School Diploma -
Trinity Christian Academy
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