Tianee Brown-Davenport
O'Fallon
Summary
Client-focused financial services professional with extensive experience supporting high-volume customer inquiries, account transactions, and payment processing in regulated environments. Skilled at resolving deposit and loan requests, troubleshooting debit card issues, assisting with online and mobile banking, and ensuring compliance with banking policies. Recognized for strong communication, problem-solving, and accuracy while building client trust in fast-paced financial settings.
Community management professional with track record of improving community relations and operational efficiency. Known for strong team collaboration and adaptability to changing needs, consistently delivering results. Key skills include conflict resolution, budget management, and effective communication.
Overview
14
14
years of professional experience
Work History
Community Association Manager
Brookwater Management
Kansas City, MO
02.2025 - 12.2025
- - Managed client account inquiries via phone and email, resolving billing, payment, and account concerns.
- - Processed payments, account adjustments, and reconciliations with accuracy and compliance.
- - Investigated discrepancies and followed up to ensure timely resolution.
- - Navigated multiple systems to manage accounts, payments, and reporting efficiently.
- - Supported high volumes of client requests while maintaining service standards in a fast-paced environment.
Claims Adjuster Trainee
Progressive
Kansas City, KS
02.2024 - 02.2025
- - Handled high-volume caseloads with meticulous attention to detail and adherence to regulatory guidelines.
- - Communicated with clients to gather information and resolve claims-related inquiries.
- - Analyzed account data to ensure proper resolution and documentation.
- - Collaborated with internal teams to address discrepancies and improve client outcomes.
Fraud Investigator
Spectrum
Overland Park, KS
04.2023 - 04.2024
- - Investigated debit card and account-related fraudulent activity, including suspicious transactions.
- - Reviewed transaction histories and account data to mitigate financial risk.
- - Partnered with internal departments to resolve client-impacting issues efficiently.
- - Maintained confidentiality and strict adherence to compliance standards.
Administrative Assistant / Payroll Specialist
City of Kansas City
Kansas City, KS
07.2021 - 03.2023
- - Processed bi-weekly payroll and verified accuracy of payments.
- - Responded to employee inquiries regarding pay, deductions, and account changes.
- - Maintained sensitive records while ensuring compliance with policies and regulations.
Community Association Manager
Sentry Management
Clive, IA
10.2019 - 03.2022
- - Assisted clients with account tracking, billing inquiries, and payment questions.
- - Coordinated with vendors and internal teams to resolve service issues.
Customer Care Specialist
Principal Financial Group
Des Moines, IA
04.2019 - 09.2019
- - Managed high-volume inbound calls regarding account details, payments, and policy questions.
- - Delivered accurate explanations and resolutions to client inquiries.
- - Maintained professionalism and confidentiality in all interactions.
Personal Lines Underwriter
Nationwide
Des Moines, IA
06.2015 - 02.2019
- - Reviewed client data and assessed financial risk in accordance with policy guidelines.
- - Ensured accuracy, compliance, and proper documentation.
- - Supported customer-facing teams with policy-related questions.
Dispatcher
River Bend Transit
Davenport, IA
05.2014 - 06.2015
- - Scheduled transportation appointments for clients and coordinated efficient routes for bus drivers.
- - Provided accurate addresses and special instructions for pick-ups and drop-offs.
- - Responded to client inquiries promptly, ensuring a high level of customer satisfaction.
Customer Service Representative
MidAmerican Energy
Davenport, IA
09.2013 - 04.2014
- - Assisted customers with billing inquiries, providing detailed explanations of charges and payment options.
- - Explained budget billing programs and additional product offerings to clients.
- - Resolved service questions and concerns efficiently while maintaining professionalism.
Teller / Personal Banker
Wells Fargo
Des Moines, IA
10.2011 - 06.2013
- - Processed deposits, withdrawals, loan payments, and other account transactions accurately and efficiently.
- - Assisted clients with opening and maintaining checking, savings, and investment accounts.
- - Provided guidance on banking products, including loans, credit cards, and online banking services.
- - Cross-sold bank products, achieving a 20% increase in new account openings per quarter.
- - Consistently met or exceeded daily transaction and customer service targets.
- - Identified opportunities to offer additional products and services to meet client needs while maintaining compliance standards.
- - Resolved account discrepancies and responded to customer inquiries to ensure satisfaction.
Education
Associate of Arts - Liberal Arts
Metropolitan Community College
Kansas City, MO05-2024
High School Diploma -
West High School
Davenport, IA06-2007
Skills
- Client Service & Relationship Management
- Deposit & Loan Transaction Support
- Payment Processing & Account Adjustments
- Debit Card Issue Resolution & Fraud Awareness
- Online & Mobile Banking Support
- Compliance & Confidentiality in Regulated Environments
- Multi-System Navigation & Reporting
- Issue Resolution & Follow-Up
- Attention to Detail & Multi-Tasking
- Multitasking
- Problem-solving abilities
- Attention to detail
- Time management
Accomplishments
- “Successfully eliminated budget deficit by prioritizing projects and collaborating with the board to defer non-essential initiatives to the following year, resulting in cost savings and improved financial management
Timeline
Community Association Manager
Brookwater Management
02.2025 - 12.2025
Claims Adjuster Trainee
Progressive
02.2024 - 02.2025
Fraud Investigator
Spectrum
04.2023 - 04.2024
Administrative Assistant / Payroll Specialist
City of Kansas City
07.2021 - 03.2023
Community Association Manager
Sentry Management
10.2019 - 03.2022
Customer Care Specialist
Principal Financial Group
04.2019 - 09.2019
Personal Lines Underwriter
Nationwide
06.2015 - 02.2019
Dispatcher
River Bend Transit
05.2014 - 06.2015
Customer Service Representative
MidAmerican Energy
09.2013 - 04.2014
Teller / Personal Banker
Wells Fargo
10.2011 - 06.2013
Associate of Arts - Liberal Arts
Metropolitan Community College
High School Diploma -
West High School