COURTNEY JORDAN
Stafford,VA
Summary
Dedicated Criminal Justice Professional with an Associate Degree in Criminal Justice and ongoing pursuit of a bachelor's degree. Analyzed court testimony, presented legal research, examined physical evidence, and ensured compliance with laws and regulations while managing multiple cases with attention to detail. Committed to leveraging experience and education to provide compassionate support to families and children while streamlining processes and delivering actionable recommendations.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Child Support Enforcement Specialist
Spotsylvania Department of Social Services
Fredericksburg, VA
03.2025 - Current
- Managed child support case reviews, hearings, and enforcement case files.
- Interpreted court orders, payment records, and eligibility documents for support actions.
- Communicated with custodial parents, noncustodial parents, courts, and agency partners.
- Investigated missing payments, address changes, and employment information for active cases.
- Prepared notices, correspondence, and documentation for legal and administrative proceedings.
- Applied state child support policies, procedures, and confidentiality requirements.
- Communicated with insurance carriers, adjusters, and policyholders to resolve outstanding balance issues.
Payment Recovery Specialist
Geico
04.2022 - 03.2025
- Evaluating, monitoring, and reviewing all cost reporting information in support of claims to ensure regulatory compliance.
- Coordinated with cross-functional teams and insurance companies to resolve discrepancies and enhance claim accuracy.
- Analyzed denied reimbursement claims to ensure compliance with insurance coverage requirements and support revenue growth.
- Reviewing exposure and alternatives, following claims processes with carriers, and submitting insurance claims reports.
- Making decisions within delegated authority as outlined in policies/procedures and by adhering to professional standards.
- Developed strategic plans to address complications within the department and managed special projects to improve operational outcomes.
Customer Service Representative
Carolina Biological
Whitset, NC
03.2017 - 06.2021
- Examined payments and payment histories to decide on sending collection letters for delinquent accounts, enhancing collection efficiency.
- Took a consultative approach to finding solutions to customers' needs and resolved complaints through active listening.
- Reviewed and mailed customer statements while improving proficiency in accounting software packages to support accurate account management.
- Examined payments and payment histories to decide on sending collection letters for delinquent accounts.
- Reviewed and mailed customer statements and consistently increased knowledge of accounting software packages.
- Applied strategic judgement and demonstrated awareness of company policies and procedures to resolve customer issues effectively.
Customer Service Representative
Piedmont Natural Gas
Greensboro, NC
12.2010 - 03.2017
- Processed payments, entered customer profiles into accounting systems, and generated reports to ensure accurate financial documentation.
- Engaged in active listening with customers, confirming or clarifying information and diffusing angry customers as needed.
- Engaged in active listening with customers, confirming or clarifying information and diffusing angry customers.
- Communicated and explained basic account information to customers, enhancing their understanding and satisfaction.
- Tracked disbursements from gas accounts, calculated fees, and processed outgoing wire requests to maintain accurate financial operations.
Education
Bachelor of Science - Criminal Justice
North Carolina A&T State University
Greensboro, NC 08.2024 - 05.2026
Associate Degree - Criminal Justice
Guilford Technical Community College
Jamestown, NC 08.2021 - 05.2024
Skills
- Legal Documentation Review
- Legal compliance
- Case File Management
- Case management
- Documentation Accuracy
- Deadline management
- Process Improvement
- Providing Actionable Recommendations
- Client Needs Assessment
- Cross-functional collaboration
- Using Insights to Make Informed Judgments
- Legal research presentation
- Maintaining Confidential Information
Timeline
Child Support Enforcement Specialist
Spotsylvania Department of Social Services
03.2025 - Current
Bachelor of Science - Criminal Justice
North Carolina A&T State University
08.2024 - 05.2026
Payment Recovery Specialist
Geico
04.2022 - 03.2025
Associate Degree - Criminal Justice
Guilford Technical Community College
08.2021 - 05.2024
Customer Service Representative
Carolina Biological
03.2017 - 06.2021
Customer Service Representative
Piedmont Natural Gas
12.2010 - 03.2017