Joulette montgomery
MC Donald
Summary
Results-driven Child Support Enforcement Specialist with over 30 years of experience in case analysis, team collaboration, and effective communication. Expert in developing strategies that enhance client engagement and improve compliance rates within the child support system.
Overview
39
39
years of professional experience
Work History
Child Support Enforcement Specialist
Mahoning County Child Support
Youngstown, OH
07.1995 - Current
- Facilitated case management processes for child support enforcement and compliance.
- Analyzed financial data to determine accurate payment obligations for custodial parents.
- Developed communication strategies to effectively engage with clients regarding their cases.
- Reviewed legal documents to ensure adherence to state regulations and policies.
- Provided ongoing support to clients throughout the enforcement process, addressing concerns and advocating for their best interests when necessary.
- Attended professional development workshops to stay current on policies and procedures within the child support enforcement field.
- Assisted colleagues in managing complex caseloads by providing guidance on best practices for handling difficult situations effectively and efficiently.
- Established strong working relationships with key stakeholders, including local agencies and employers, to facilitate effective enforcement actions.
- Provided exceptional customer service by addressing queries and concerns of clients in a timely manner.
- Conducted thorough investigations to locate non-custodial parents and enforce child support orders accurately.
- Educated clients about their rights and responsibilities within the child support system, empowering them to make informed decisions about their cases.
- Enhanced child support enforcement processes by implementing effective case management strategies.
- Developed customized payment plans for delinquent payers, increasing compliance rates and reducing arrears balances.
- Managed sensitive information discreetly while adhering to strict confidentiality protocols in accordance with state regulations and agency policies.
Electronic Service Representative
Farmers National Bank
Canfield, OH
07.1987 - 07.1995
- Provided technical support for electronic banking systems, ensuring optimal functionality and user satisfaction.
- Assisted customers in troubleshooting electronic service issues, enhancing overall service experience.
- Educated clients on online banking features, improving customer engagement and utilization of services.
- Collaborated with IT teams to resolve system outages, minimizing downtime and maintaining service reliability.
- Streamlined processes for handling customer inquiries, increasing response efficiency and accuracy.
- Participated in ongoing training opportunities to enhance professional skills and maintain current knowledge of industry best practices.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Boardman High School
Boardman Ohio Skills
- Legal research
- Court proceedings
- Assertiveness
- Policy interpretation
- Investigative skills
- Interviewing techniques
- Child support laws
- Case analysis
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Client documentation
- Client needs assessment
- File management
- Case management
- Client interviewing
Timeline
Child Support Enforcement Specialist
Mahoning County Child Support
07.1995 - Current
Electronic Service Representative
Farmers National Bank
07.1987 - 07.1995
High School Diploma -
Boardman High School