ELISE ORTA
caledonia
Summary
Results-oriented Product Consultant with a track record of delivering exceptional client consultation services. Successfully increased client product adoption rates by 25% through personalized training sessions and follow-up support. Skilled in conducting market research and competitor analysis to enhance product positioning and drive revenue growth. Collaborative team player with expertise in delivering impactful product demonstrations and identifying upsell opportunities. Adept at showcasing product features, benefits, and implementation strategies to ensure competitive advantage in the market.
Overview
9
9
years of professional experience
Work History
Child Support Enforcement Specialist
Racine County
07.2025 - Current
- Conducted thorough investigations to locate non-custodial parents and enforce child support orders accurately.
- Educated clients about their rights and responsibilities within the child support system, empowering them to make informed decisions about their cases.
- Assisted with the development of training materials and resources for new hires, ensuring a comprehensive understanding of job duties and expectations.
- Negotiated settlements between parties, fostering amicable resolutions and expediting the enforcement process.
Customer Solutions
Fortune Brands
08.2021 - 07.2025
- Provided consultation services to clients regarding product features, benefits, and implementation strategies.
- Developed and delivered product demonstrations to showcase key functionalities and value propositions.
- Increased client product adoption rates by 25% through tailored training sessions and follow-up support.
- Collaborated with the sales team to identify upsell opportunities and drive revenue growth.
- Conducted market research and competitor analysis to enhance product positioning and ensure competitive advantage in the market.
Customer Solutions Representative
Ideal Industries
03.2020 - 08.2021
- Developed customized solutions for customers by actively listening to their needs and effectively communicating product benefits and features.
- Resolved complex customer inquiries and complaints in a timely and professional manner, ensuring high levels of customer satisfaction.
- Collaborated with cross-functional teams to identify areas for process improvement, resulting in a 20% increase in efficiency.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response times and resolution rates.
Senior Intake Specialist
Froedtert South
11.2019 - 03.2020
- Spearheaded the development of a streamlined intake process resulting in a 20% increase in efficiency and a 15% reduction in turnaround time.
- Collaborated with cross-functional teams to assess client needs and develop customized intake strategies, resulting in a 10% increase in client satisfaction ratings.
- Implemented a new software system to track and analyze intake data, leading to improved reporting accuracy and data-driven decision making.
- Trained and mentored junior intake specialists, resulting in a 30% reduction in errors and a 25% increase in overall team productivity.
Corrections Officer
State Of Wisconsin
01.2017 - 08.2018
- Managed inmate behavior and maintained order within the correctional facility through effective communication and conflict resolution techniques.
- Conducted regular security checks and inspections to ensure the safety and security of inmates, staff, and visitors.
- Implemented and enforced facility rules and regulations to promote a compliant and respectful environment.
- Assisted in the rehabilitation and reintegration of inmates through the development and implementation of personalized treatment plans and educational programs.
Education
No Degree - Criminal Justice
UW Parkside
Skills
- Product Consultation
- Product Demonstrations
- Training Sessions
- Upsell Opportunities
- Market Research
- Records Management
- Court proceedings
- Legal research
- Assertiveness
- Policy interpretation
- Teamwork
- Problem-solving
Timeline
Child Support Enforcement Specialist
Racine County
07.2025 - Current
Customer Solutions
Fortune Brands
08.2021 - 07.2025
Customer Solutions Representative
Ideal Industries
03.2020 - 08.2021
Senior Intake Specialist
Froedtert South
11.2019 - 03.2020
Corrections Officer
State Of Wisconsin
01.2017 - 08.2018
No Degree - Criminal Justice
UW Parkside
Strengths
- Communication skills
- Customer service
- Training and development
- Sales collaboration
- Market research
- Strong product knowledge
- Effective communication skills
- Analytical problem-solving
- Client relationship management
- Strategic planning abilities
- Detail-oriented approach
Hobbies and Interests
Exploring distant lands, Getting lost in a good book, Capturing moments, Feeling the music, Every kind of sport
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