KAREN ZUTALI

Stark County Job & Family Services

07.2002 - Current

Enhanced child support enforcement processes by implementing effective case management strategies.
Streamlined communication channels for sharing vital information among team members, resulting in improved efficiency.
Conducted thorough investigations to locate non-custodial parents and enforce child support orders accurately.
Collaborated with legal teams to prepare cases for court hearings, ensuring comprehensive documentation of evidence.
Negotiated settlements between parties, fostering amicable resolutions and expediting enforcement process.
Provided exceptional customer service by addressing queries and concerns of clients in timely manner.
Utilized advanced research techniques to gather pertinent information from various sources, improving case outcomes.
Maintained meticulous records of all case-related activities, ensuring data integrity and accuracy at all times.
Attended professional development workshops to stay current on policies and procedures within the child support enforcement field.
Monitored ongoing cases closely for changes in payer circumstances that may affect existing support agreements or require modifications.
Developed customized payment plans for delinquent payers, increasing compliance rates and reducing arrears balances.
Established strong working relationships with key stakeholders, including local agencies and employers, to facilitate effective enforcement actions.
Managed approximately 30 incoming calls, emails per day from customers,