KAREN ZUTALI
Canton,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Child Support Enforcement Specialist
Stark County Job & Family Services
2002.07 - Current
- Enhanced child support enforcement processes by implementing effective case management strategies.
- Streamlined communication channels for sharing vital information among team members, resulting in improved efficiency.
- Conducted thorough investigations to locate non-custodial parents and enforce child support orders accurately.
- Collaborated with legal teams to prepare cases for court hearings, ensuring comprehensive documentation of evidence.
- Negotiated settlements between parties, fostering amicable resolutions and expediting enforcement process.
- Provided exceptional customer service by addressing queries and concerns of clients in timely manner.
- Utilized advanced research techniques to gather pertinent information from various sources, improving case outcomes.
- Maintained meticulous records of all case-related activities, ensuring data integrity and accuracy at all times.
- Attended professional development workshops to stay current on policies and procedures within the child support enforcement field.
- Monitored ongoing cases closely for changes in payer circumstances that may affect existing support agreements or require modifications.
- Developed customized payment plans for delinquent payers, increasing compliance rates and reducing arrears balances.
- Established strong working relationships with key stakeholders, including local agencies and employers, to facilitate effective enforcement actions.
- Managed approximately 30 incoming calls, emails per day from customers,
Education
Associate of Science - Information Technology
Stark State College
Canton, OH06.2002
Skills
- Policy Interpretation
- Case Management
- Legal Research
- Policy Knowledge
- Child Support Laws
- Case analysis
- Great team player
- Child support modification
- Court order obtainment
- Problem-solving abilities
- Multitasking Abilities
- Interpersonal Skills
Timeline
Child Support Enforcement Specialist
Stark County Job & Family Services
2002.07 - Current
Associate of Science - Information Technology
Stark State College
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