Courtney Joyner
Savannah,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Worker offering 10+ years of counseling and crisis intervention expertise. Offering comprehensive background in social services and in autism and special needs, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Autism Support Assistant
Savannah Chatham County Public Schools
06.1999 - 09.2020
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
Quality Assurance Specialist
Bio Mat Plasma
07.2007 - 09.2012
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Promoted adherence to quality standards by educating personnel on quality control.
- Fixed identified issues to improve workflows.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Addressed non-conformance issues, pausing production to correct errors.
- Updated inspection journals and daily summary logs with quality-related data.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Inspected items and compared against standards to meet regulatory requirements.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Performed tests and inspections to conform to established standards.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Conducted investigations into questionable test results.
- Performed routine maintenance and calibration on testing equipment.
Medical Assistant
St Josephs Candler Medical Group
09.2006 - 04.2008
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
High School Diploma -
Sophronia Tompkins High School
Savannah, GA06.1986
Associate of Science - Medical Assisting
South University
Savannah, GA 12.2003 - 09.2006
Skills
- Rapport Development
- Positive Reinforcement Strategies
- Medical Records Management
- Interviewing Individuals
- Nonverbal Communication
- Medication Administration
- Special Education
Accomplishments
Perfect attendance every school year.
Excellent Proven evaluations from supervisors Each year.
Additional Information
I vow to be a great asset to your team. Helping to continue to build and maintain the current moral, by being a team player with a positive attitude always willing to learn more.
Timeline
Quality Assurance Specialist
Bio Mat Plasma
07.2007 - 09.2012
Medical Assistant
St Josephs Candler Medical Group
09.2006 - 04.2008
Associate of Science - Medical Assisting
South University
12.2003 - 09.2006
Autism Support Assistant
Savannah Chatham County Public Schools
06.1999 - 09.2020
High School Diploma -
Sophronia Tompkins High School
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