Courtney Kataja
Broad Brook,CT
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual and committed to satisfying customer needs and meeting office demands.
Overview
17
17
years of professional experience
Work History
Photographer
Courtney Lynn Photography LLC
Broad Brook, CT
06.2009 - Current
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Explained price and package details to customers.
- Collaborated successfully with various personalities and work styles.
- Boosted revenue, developed marketing strategies, solicited clients and closed sales.
Daycare Assistant
East Windsor Public Schools
Broad Brook, CT
10.2016 - 06.2019
- Enforced rules to teach good manners and maintain safe environment.
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Developed and enforced positive strategies to encourage good behavior.
- Tutored and mentored school children to provide additional learning opportunities.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
Temp Worker
Stewart Staffing Solutions
Hartford, CT
09.2014 - 09.2015
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Upheld high standards of productivity and quality in operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Receptionist and Digital Archivist
Hartford Health Care, Primary Care Physcians
Windsor, CT
03.2011 - 11.2012
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Debt Collection Specialist/ Contract Position
American Honda Finance
Holyoke, MA
01.2010 - 07.2010
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Met demands of busy collections group by performing high volume of daily calls.
- Overcame objections by applying advanced training and persuasion techniques.
- Established solid record of maintaining consistent performance and quality levels.
- Educated customers on actions and strategies for debt repayment.
- Updated company's database daily with new details regarding collections and activity on delinquent accounts.
Education
Associate of Arts - Business Entrepreneurship
Manchester Community College
Manchester, CT12.2020
Certificate - Photography
Hallmark Institute of Photography
Turners Falls, MA06.2009
Skills
- Microsoft Suite Proficient
- Excellent Workflow Management
- Service Oriented
- Customer Service
- Attention to Detail
- Creative Thinking
- Time Management
- Task Prioritization
- Phone and Email Etiquette
- Client Scheduling
- Sales and Marketing
Timeline
Daycare Assistant
East Windsor Public Schools
10.2016 - 06.2019
Temp Worker
Stewart Staffing Solutions
09.2014 - 09.2015
Receptionist and Digital Archivist
Hartford Health Care, Primary Care Physcians
03.2011 - 11.2012
Debt Collection Specialist/ Contract Position
American Honda Finance
01.2010 - 07.2010
Photographer
Courtney Lynn Photography LLC
06.2009 - Current
Certificate - Photography
Hallmark Institute of Photography
Associate of Arts - Business Entrepreneurship
Manchester Community College