Courtney Kattine
Mount Orab,OH
Summary
Dynamic leader and skilled bartender at Terrace Park Country Club, adept in boosting efficiency and sales through strategic business planning and exceptional service. Excelled in staff development, reducing turnover, and enhancing customer satisfaction. Proficient in conflict resolution and team collaboration, ensuring seamless event management and compliance with health standards.
Overview
12
12
years of professional experience
Work History
Clubhouse Manager/ Bartender
Terrace Park Country Club
03.2013 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
Education
High School Diploma -
Western Brown
Mount Orab, OH05.2012
Skills
Dependable and Responsible
Timeline
Clubhouse Manager/ Bartender
Terrace Park Country Club
03.2013 - Current
High School Diploma -
Western Brown
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