Courtney Kearns
Summary
Conscientious customer support associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
15
15
years of professional experience
Work History
Customer Support Associate
Made By Mary
10.2022 - Current
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Displayed flexibility during busy holiday season changes and local pick up re-organization.
- Actively listened to customers, handled concerns and issues quickly and escalated major issues to supervisor.
Cashier/Sales Associate
World Market
09.2020 - 05.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Nanny/Caregiver
Military Family Services
01.2011 - 01.2012
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
Stylist Assistant
Oprah Winfrey Network
02.2011 - 03.2011
- Managed wardrobe and accessory collections, keeping items in pristine condition.
- Worked closely with the team to secure garments and customize outfits for filming.
Waitress
Hamilton Restaurant
01.2009 - 01.2011
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Sales Associate
Avonlea Bridal
09.2008 - 09.2010
- I helped sell expensive wedding dresses and managed the entire store on my own
- Provided positive first impressions to welcome existing, new, and potential customers.
Waitress
Olive Garden
05.2008 - 07.2008
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor's - Theatre, Costume Design
Utah State University
Logan, UT05.2011
Skills
- Efficient in Fulfil, Shopify, and Slack
- Front Desk
- Warehousing Functions
- Serving and Sales Experience
- Managing Multiple Tasks
- Customer Relations
- Keeping children alive for 10 years
- Retail sales (2 years)
- Stocking (2 years)
- Money Handling Abilities
Timeline
Customer Support Associate
Made By Mary
10.2022 - Current
Cashier/Sales Associate
World Market
09.2020 - 05.2022
Stylist Assistant
Oprah Winfrey Network
02.2011 - 03.2011
Nanny/Caregiver
Military Family Services
01.2011 - 01.2012
Waitress
Hamilton Restaurant
01.2009 - 01.2011
Sales Associate
Avonlea Bridal
09.2008 - 09.2010
Waitress
Olive Garden
05.2008 - 07.2008
Bachelor's - Theatre, Costume Design
Utah State University
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