Courtney Keen
Summary
Compassionate and dedicated Registered Nurse graduate with a strong academic background and valuable student clinical experience. Skilled in providing exceptional patient care, conducting thorough assessments, and administering medications. Possesses excellent communication and teamwork abilities to collaborate effectively with healthcare teams and deliver high-quality care. Eager to leverage my education and training to make a positive impact in a healthcare setting.
Overview
10
10
years of professional experience
Work History
Referral Coordinator
Lakeview Healthcare System
02.2022 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
Clerical
Lenhart Electric
11.2016 - 02.2022
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
- Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
- Optimized collections efforts through regular collaboration with the collections team on delinquent accounts strategies.
- Posted payments and collections on regular basis.
- Monitored outstanding invoices and performed collections duties.
Clerical
Massey Services
02.2015 - 11.2016
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Completed data entry tasks with accuracy and efficiency.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Call Center Agent
Sitel - Blue Cross Blue Shield NJ
02.2014 - 02.2015
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Adhered to strict confidentiality protocols when handling sensitive customer information, ensuring compliance with industry regulations and company policies.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Developed comprehensive understanding of medical terminology, coding systems, and billing procedures for accurate claim processing.
Education
Associate of Science - Nursing
Rasmussen University
03.2024
Skills
- Licensed RN
- Medication and IV administration
- Direct Patient Care
- Patient Assessments
- Documentation and Charting
- Strong Clinical Judgment
- Patient and family advocacy
- Compassion and Empathy
- Professional Bedside Manner
License
Multistate Registered Nurse License : RN9657536
Timeline
Referral Coordinator
Lakeview Healthcare System
02.2022 - Current
Clerical
Lenhart Electric
11.2016 - 02.2022
Clerical
Massey Services
02.2015 - 11.2016
Call Center Agent
Sitel - Blue Cross Blue Shield NJ
02.2014 - 02.2015
Associate of Science - Nursing
Rasmussen University