Courtney Kelley

Work History

First Financial Asset Management Inc.

, Georgia

12.2021 - Current

Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Verified policy holder data, including age, contact number and physical address.
Complied with confidentiality regulations in handling customer information.
Processed claims for payment or forwarded to appropriate personnel for further investigation
Composed business correspondences for supervisors, managers and other professionals.
Corresponded with insurance customers and agents to obtain or relay information on account status changes.
Collaborated with fellow team members to manage large volume of claims.
Examined automobile policies with third-party liability, accident benefits and collision benefits.

In-to-Mate Counseling Services

, GA

12.2020 - Current

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Maintained therapists' schedule.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Managed office inventory and placed new supply orders.
Planned for system conversions and office moves.
Directed and oversaw office personnel activities.
Scheduled meetings and maintained notes
Verified benefits and deductible for clients.

State Far,

DUNWOODY, GA

01.2017 - 11.2020

Determined liability, compensability and benefits due on each claim.
Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Verified details with policyholders and requested additional information.
Reviewed documentation and accounts to gain full picture.
Negotiated settlements for uncomplicated claims in accordance with actual company liability.
Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
Contacted policyholders, claimants and witnesses to determine liability in auto accidents.
Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
Set up repairs and rentals for insureds and claimants.
Reviewed estimate and photos to issue payments accordingly.