Andrew Alfieri
Tonawanda ,NY
Summary
Dynamic Subrogation Claims Representative at GEICO with strong negotiation skills and a proven track record in claims investigation. Enhanced customer satisfaction through effective communication and streamlined workflows, achieving significant cost savings. Expert in the subrogation process, adept at multitasking and problem-solving in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Subrogation Claims Representative
GEICO
08.2019 - Current
- Negotiated favorable settlements with adverse parties, reducing litigation costs and maximizing recoveries.
- Enhanced customer satisfaction by providing timely updates on the status of their subrogation claims.
- Strategically prioritized workload based on claim complexity, potential recovery amounts, statute limitations, and other factors critical to achieving successful outcomes.
- Demonstrated professionalism when handling sensitive information during conversations with various stakeholders, ensuring confidentiality and adherence to privacy guidelines.
- Streamlined communication with claimants, insurance adjusters, and attorneys for more efficient case management.
Internal Auto Damage Adjuster
GEICO
07.2017 - 07.2019
- Managed a large caseload of auto damage claims, ensuring prompt resolution while maintaining high-quality standards in all aspects of handling each case.
- Negotiated fair settlements with claimants, balancing their needs with company interests.
- Improved customer satisfaction by efficiently addressing and resolving auto damage claims.
- Proactively communicated with clients throughout the claim process, setting clear expectations and delivering updates as needed.
- Strengthened team performance by sharing knowledge and expertise on industry best practices for auto damage adjusting.
- Enhanced claim processing times by streamlining workflow and prioritizing tasks effectively.
- Updated client records diligently, ensuring accurate information for future reference and communication.
- Coordinated with other departments to address any issues related to coverage or policy interpretation.
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Examined photographs and surveillance and any other documents relating to claims.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Successfully negotiated settlements with claimants and insurers.
Claims Representative
GEICO
08.2009 - 06.2019
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Collaborated with internal departments and external vendors to resolve claims.
Education
Bachelor Of Arts - Communications
University At Albany
Albany, NYSkills
- Claims investigation
- Strong negotiation skills
- Insurance policy sales
- Legal understanding
- Subrogation process expertise
- Teamwork
- Customer service
- Time management
- Problem-solving abilities
- Multitasking Abilities
Timeline
Subrogation Claims Representative
GEICO
08.2019 - Current
Internal Auto Damage Adjuster
GEICO
07.2017 - 07.2019
Claims Representative
GEICO
08.2009 - 06.2019
Bachelor Of Arts - Communications
University At Albany
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