Sodas Lowtan
Hollis
Summary
Experienced and detail-oriented claims adjuster with a strong focus on team collaboration and consistent results. Skilled in customer service and problem solving abilities for a stronger customer relationship. Adept at working with policy holders, claimants, attorneys and insurance carriers for timely resolutions. Proactive individual with a strong focus on team success to contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Subrogation Claims Representative
GEICO
01.2022 - 02.2025
- Streamlined communication with claimants, insurance adjusters, and attorneys for more efficient case management.
- Enhanced customer satisfaction by providing timely updates on the status of their subrogation claims.
- Demonstrated professionalism when handling sensitive information during conversations with various stakeholders, ensuring confidentiality and adherence to privacy guidelines.
- Assisted in collecting daily team productivity numbers and reporting to supervisor.
- Maintained an efficient communication process with policy holders with updates on their claims.
- Maintained a well organized claims diary that consistently resulted in high production numbers.
Front Desk Receptionist
Carewell Medical Associates
10.2020 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Associate
Au Bon Pain
08.2015 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Used problem solving skills to assist customers with any complaints.
Education
Bachelor of Science - Accounting
York College
Jamaica, NY12-2020
High School Diploma -
Flushing High School
Flushing, NY06-2015
Skills
- Claims investigation
- Time management
- Problem solving
- Data entry
- Critical thinking
- Team collaboration
- Microsoft office
- Effective communication
- Claims processing
- Adaptability and flexibility
- Multitasking
- Reliability
Languages
English
Full Professional
Timeline
Subrogation Claims Representative
GEICO
01.2022 - 02.2025
Front Desk Receptionist
Carewell Medical Associates
10.2020 - 02.2021
Customer Service Associate
Au Bon Pain
08.2015 - 02.2020
Bachelor of Science - Accounting
York College
High School Diploma -
Flushing High School
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