Glenda Haggerty

Key Responsibilities

• Identified, evaluated and investigated insurance subrogation claims.
• Negotiate with third parties to settle outstanding debts and recover funds within the limit of authority.
• File arbitration on claims as needed to bring to resolution
• Reviewed and processed correspondence from attorneys, policyholders, adjusters and other parties related to the claim.
• Maintain contact with customers on status of recovery and deductibles according to company guidelines

• Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority

• Maintained accurate records in accordance with company guidelines and procedures.
• Developed strategies for successful resolution of subrogation claims.

• Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
• Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
• Investigate and settle PIP/MP claims
• Document and maintain appropriate diary system as the claim progresses.
• Handled customer inquiries regarding insurance policy coverage details and payment status updates.