Michele Monahan-Johnson
Dudley,MA
Summary
Accomplished Subrogation Claims Representative and Teller Supervisor with a proven track record at MAPFRE Insurance and Webster Five Cent Savings. Expert in claims investigation and documentation, with a knack for teamwork and collaboration. Achieved significant improvements in claim resolution rates and operational efficiency. Skilled in Microsoft Office and known for exceptional organizational abilities.
Overview
33
33
years of professional experience
Work History
Subrogation Claims Representative
MAPFRE Insurance
09.2004 - 09.2024
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Posted payments to accounts, balancing journals and maintained records.
- Maintained confidentiality of patient finances, records, and health statuses.
- Improved claim resolution rates by thoroughly investigating subrogation claims and gathering relevant evidence.
- Kept current with industry trends by attending seminars, webinars, and workshops to continuously improve skills and stay informed about changes in laws or regulations.
- Assisted management in identifying areas for improvement within the department, leading to ongoing enhancements in processes and procedures.
- Reduced cycle times for subrogation claims by consistently meeting or exceeding established performance metrics.
- Demonstrated professionalism when handling sensitive information during conversations with various stakeholders, ensuring confidentiality and adherence to privacy guidelines.
- Collaborated with teammates to identify trends in claim data, developing strategies to improve overall recovery efforts.
- Contributed to a positive work environment by actively participating in team meetings, offering suggestions for improvement, and supporting colleagues as needed.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Teller Supervisor
Webster Five Cent Savings
06.1991 - 07.2004
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Trained new hires on customer service policies and procedures.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Examined tellers' reports of daily transactions for accuracy.
- Counted cash drawers and made bank deposits.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Promoted bank's products and services by consistently cross-selling to customers.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Counted, verified and handled bank deposits and armored car transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
High School Diploma -
Oxford High School
Oxford, MA05-1974
Skills
- Claims investigation
- Documentation proficiency
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Organizational skills
- Microsoft office
- Documentation
- Insurance claim forms review
Timeline
Subrogation Claims Representative
MAPFRE Insurance
09.2004 - 09.2024
Teller Supervisor
Webster Five Cent Savings
06.1991 - 07.2004
High School Diploma -
Oxford High School
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