Courtney Kelly
Middlesex
Summary
Dynamic Complex Revenue Manager with expertise in revenue forecasting, pricing strategy, and market analysis across multiple resort locations. Proven track record of implementing data-driven pricing models and conducting thorough market assessments to enhance profitability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Complex Revenue Manager
The Lake House on Canandaigua
Canandaigua
08.2023 - 10.2025
- Developed pricing strategies to optimize revenue across various market segments.
- Analyzed market trends to inform revenue forecasting and budgeting processes.
- Collaborated with sales teams to align pricing models with promotional activities.
- Utilized revenue management software to track performance metrics and adjust strategies.
- Conducted competitive analysis to benchmark pricing against industry standards.
- Led training sessions for staff on revenue management best practices and tools.
- Prepared detailed reports on revenue performance for executive leadership review.
- Managed the forecasting of monthly, quarterly and yearly revenues.
- Provided guidance and support to sales teams regarding pricing policies, discounts, promotions.
- Monitored market conditions and competitor activities to inform pricing decisions.
Director of Rooms
The Lake House on Canandaigua
Canandaigua
04.2021 - 08.2023
- Managed daily operations of front office, housekeeping, reservations and engineering departments.
- Oversaw housekeeping teams to maintain high cleanliness standards.
- Coordinated staff schedules to ensure optimal room coverage.
- Implemented training programs for new housekeeping staff.
- Created a customer-centric culture that resulted in increased customer satisfaction scores.
- Directed staff training and development activities, including orientation, customer service skills, safety, sanitation procedures and team building exercises.
- Prepared weekly reports on occupancy levels, room rates, sales figures and other key performance indicators.
Reservations Manager
The Lake House on Canandaigua
Canandaigua
01.2020 - 05.2021
- Managed guest reservations using property management systems and online booking tools.
- Trained staff on reservation procedures and customer service best practices.
- Collaborated with marketing team to promote special offers and packages effectively.
- Developed standard operating procedures for reservation processes to enhance efficiency.
- Conducted regular meetings with the team of reservation agents to discuss performance.
Skills
- Revenue forecasting
- Pricing strategy
- Market analysis
- Revenue management software
- Competitive benchmarking
- Customer relationship management
- Operational oversight
- Communication skills
- Data-driven decision making
Certification
Certified Revenue Management Executive
Timeline
Complex Revenue Manager
The Lake House on Canandaigua
08.2023 - 10.2025
Director of Rooms
The Lake House on Canandaigua
04.2021 - 08.2023
Reservations Manager
The Lake House on Canandaigua
01.2020 - 05.2021