Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Da'Shambrae` Skinner

Dallas

Summary

Certified Hospitality Revenue Manager. Proven effective team leader skilled in the development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues. Award recipient for exceeding expectations and building lasting relationships.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Complex Revenue Manager

HEI Hotels & Resorts
10.2023 - 10.2024
  • Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
  • Increased revenue by implementing effective pricing strategies and monitoring market trends.
  • Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
  • Achieved highest ADR at $568 in hotel history by strategically implementing pricing, PRT strategies and yield strategies
  • Successfully accomplished Q3 goals by partnering with sales and successfully achieving transient ADR goals
  • Successfully hit $1,107K in revenue for October even though the expectancy wasn't there due to external market events
  • Positioned the hotel for success by successfully crossing over 2500 group RN's at $192 ADR for 2025


Revenue Analyst

Hilton
11.2021 - 10.2023
  • Coordinate the daily revenue management tools and processes for multiple hotels, including project and analytical work for Revenue Managers and hotels through data collection, and maintenance of tools
  • Support GRC model hotels by building and maintaining Special Rate Plans (SRPs) for groups and local negotiated accounts in appropriate systems (R&I, GRO, FMS), enter rooming lists via rapid or passkey, and attending group pickup meetings
  • Managed a Portfolio of up to 7 Full Service Hotels totaling 3,422 rooms in different markets

Front Desk Associate

Prism Hotels
06.2021 - 10.2021
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Performed Night Audit task.
  • Trained new employees on front desk duties.

Scheduler Coordinator

Trinity Real Estate Solutions, Inc
02.2019 - 06.2021
  • Decreased turn time average by 10%, following up with vendors and assuring that reports are submitted within established timeframes
  • Worked as a Liaison between Lenders and vendors, while properly communicating specific details

At Your Service/ Front Desk Agent

Westin at Galleria
02.2018 - 10.2020
  • Communicated special instructions to hotel departments and managers
  • Increased hotel revenue by Up-selling Room Service orders and guest rooms through marketing programs
  • Answered guests' questions and assists them with their needs, ensuring all requests are followed through and completed; Handles guests' complaints and takes action to resolve problems
  • Viewed reports daily, weekly and monthly to ensure that the department will be able to assist guest

Financial Operation Specialist

JP Morgan Chase
08.2008 - 06.2017
  • Conducted quality reviews on about 40-50 default mortgage loans in default financial reconciliation inventory daily
  • Performed quality checks by accurately researching, and reviewing decisions and proposed financial transactions within established time frames
  • Trained a team of about 50 employees in Jacksonville and new hires on how to reconcile loans
  • Assisted team manager with writing procedures, gathering and distributing reports to associates and vendors, and sent reports to management
  • Supervised a team of 25 employees

Education

Bachelor of Science - Hospitality Management

University of North Texas
Denton, TX
2018

Skills

  • Forecasting
  • Revenue Analysis
  • Project Management
  • Great time management skills
  • Ability to work in team environment to resolve problems
  • Outstanding communication skills
  • Excellent Microsoft Excel skills
  • Excellent Microsoft Office skills
  • Strong organization skills
  • Supervisory skills
  • Training skills
  • Reservations management
  • Pricing Strategy
  • Overbooking Strategy

Certification

Certified Hospitality Revenue Manager (CHRM)

Cornell University

GRO

One Yield

Accomplishments

  • Q2 2022 Blindside Award Nominee
  • Award Recipient of Building Lasting Relationships
  • Award Recipient of Peer to Peer Awards
  • Award Recipient of Exceeding Expectations
  • Employee of the Month Awards throughout January 2011- September 2014
  • Award Recognition from AVP

Timeline

Complex Revenue Manager

HEI Hotels & Resorts
10.2023 - 10.2024

Revenue Analyst

Hilton
11.2021 - 10.2023

Front Desk Associate

Prism Hotels
06.2021 - 10.2021

Scheduler Coordinator

Trinity Real Estate Solutions, Inc
02.2019 - 06.2021

At Your Service/ Front Desk Agent

Westin at Galleria
02.2018 - 10.2020

Financial Operation Specialist

JP Morgan Chase
08.2008 - 06.2017

Certified Hospitality Revenue Manager (CHRM)

Cornell University

GRO

One Yield

Bachelor of Science - Hospitality Management

University of North Texas
Da'Shambrae` Skinner