Hector Llorente
Roswell,NM
Summary
Dynamic Front Desk Agent with a proven track record at HEI Hotels & Resorts, excelling in bilingual communication and problem-solving to enhance guest satisfaction. Leveraged expertise in hospitality services and reservation systems to exceed customer expectations. Known for exceptional interpersonal skills and the ability to resolve issues creatively, significantly improving the guest experience.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
HEI Hotels & Resorts
Alpharetta, GA
10.2023 - 10.2024
- Input and confirmed reservations for guests.
- Maintained cleanliness of lobby area at all times.
- Answered phones, responded to inquiries, and took messages.
- Provided information about hotel amenities, services, and local attractions.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Tomas David
La Habana,Cuba08-2018
Skills
- Bilingual
- Automated telephone systems
- Registration processing
- Credit and cash payments
- Transportation information
- Safety and security procedures
- Problem-solving skills
- Office management
- Cash handling
- Reservation systems
- Hospitality service expertise
- Guest accommodations
- Administrative support
- Hospitality services
- Foreign languages
Languages
Spanish
Professional
English
Professional
Timeline
Front Desk Agent
HEI Hotels & Resorts
10.2023 - 10.2024
High School Diploma -
Tomas David
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