JOCELYN OCHOA
Chicago
Summary
Dynamic hospitality professional eager to leverage extensive guest service experience in a large corporate environment for many years to come. Aiming to demonstrate expertise in efficiently addressing and resolving inquiries while maintaining a positive and welcoming atmosphere. Committed to contributing as a vital team player, collaborating effectively to ensure excellence and outstanding work detail.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
JW Marriott Chicago
Chicago, IL
05.2024 - Current
- Managed guest check-ins and check-outs processes efficiently, aiming for a seamless arrival and departure from the property.
- Handled guest inquiries and concerns efficiently, contributing to elevating guest loyalty and satisfaction.
- Provided exceptional service during high-volume periods or challenging situations, while ensuring the brand standard quality is given to all guests.
- Applied strong organization and multitasking skills to manage daily checklists efficiently while maintaining focus on delivering luxury guest service experiences.
- Trained new front desk agents on procedures, along with collaborating with different departments to be part of a overall collaborative team environment to meet all guests needs.
General Merchandise Team Member
Target
Chicago
08.2022 - 05.2024
- Assisted in organizing and clearing incoming merchandise from store deliveries. Helped maintain well-stocked shelves on the sales floor. Supported backroom operations by efficiently restocking items.
- Analyzed discrepancies in item pricing and inventory records to support effective inventory management.
- Assisted guests in locating desired items to enhance shopping experience.
Fulfillment Team Member
Target
Chicago
05.2021 - 06.2021
- Executed labeling of boxes, crates, and containers with accurate order information and hazardous component details.
- Operated warehouse equipment to efficiently handle product inventory and ensure timely order fulfillment.
- Managed the processing of guest orders by leveraging mobile devices and scanners, ensuring adherence to time-sensitive requirements.
Cashier/Assistant Supervisor
Tony's Finer Foods
Chicago
05.2020 - 04.2021
- Managed cashier operations and organized shift assignments to enhance service efficiency.
- Managed customer interactions to address returns, complaints, money orders, and bill payments effectively. Oversaw resolution of customer inquiries related to money transfers and lottery services. Led initiatives to enhance customer satisfaction in handling returns and complaints.
Education
Harold Washington College
Chicago06-2022
Curie High School
Chicago06-2020
Skills
- Team management
- Bilingual
- Data Entry
- Guest relations experience
- Inventory tracking expertise
- Customer service
LANGUAGES
English
Spanish
Timeline
Front Desk Agent
JW Marriott Chicago
05.2024 - Current
General Merchandise Team Member
Target
08.2022 - 05.2024
Fulfillment Team Member
Target
05.2021 - 06.2021
Cashier/Assistant Supervisor
Tony's Finer Foods
05.2020 - 04.2021
Harold Washington College
Curie High School