INGRID SANTANA
SAN JOSE,CA
Summary
Dedicated Front Desk Agent with 7 years of hotel service experience, well-versed in handling any hotel/customer service related situations. An adaptive learner with the ability to multitask effectively and in a timely manner. A team player open to new challenges.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
San Jose Marriott
11.2022 - Current
- Take reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Provide information on local attractions and restaurants to non-local visitors
- Greet all customers with a warm, friendly welcome
- Perform opening and closing duties
- Troubleshoot and fix equipment, including copy machine and phone system
- Multitasking in a fast and efficient manner
- Promotes loyalty by signing customers up for rewards program
Front Desk Agent
Aloft Marriott
01.2022 - 11.2022
Front Desk Agent
Los Gatos Lodge
08.2014 - 03.2020
Team Member
Pinkberry Frozen Yogurt
07.2012 - 08.2014
- Collect payment and handle petty cash
- Deliver exceptional customer service through extensive menu knowledge
- Maintain inventory log and restock supplies as needed
- Develop relationships with regular customers to promote top customer service standards
- Manage opening and closing duties
- Resolve customer complaints swiftly and efficiently
- Participate in catering services for large parties and special events
- Attend all scheduled employee meetings and give suggestions for improvement
Education
Del Mar High School
San Jose, CA06.2012
Skills
- Dependability
- Bilingual
- Organizational skills
- Fast Typer
- Excellent written and oral communication skills
- Detail oriented
- Good under pressure
- Team player
Timeline
Front Desk Agent
San Jose Marriott
11.2022 - Current
Front Desk Agent
Aloft Marriott
01.2022 - 11.2022
Front Desk Agent
Los Gatos Lodge
08.2014 - 03.2020
Team Member
Pinkberry Frozen Yogurt
07.2012 - 08.2014
Del Mar High School
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