HAJAR MOUSSAOUI
Davenport,FL
Summary
Proactive and assertive Guest Service Clerk with keen focus on delivering exceptional customer experiences. Demonstrates strong leadership abilities and excels in fast-paced environments. Adept at problem-solving and navigating diverse customer interactions with articulate communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hyatt
Orlando, Florida
12.2025 - Current
- Managed check-in and check-out processes efficiently for guests.
- Answered inquiries about hotel services and local attractions, enhancing guest experience.
- Handled guest complaints with professionalism and empathy, fostering guest loyalty.
Guest service Clerk
Guest service Clerk
06.2024 - Current
- Adapted quickly to new tasks and situations while providing exceptional service to diverse customers, enhancing overall guest satisfaction.
- You learn to approach each interaction with a calm, professional attitude. The role also highlights the importance of teamwork - collaborating with staff to ensure smooth operations and providing the best experience for guests. Multitasking becomes second nature, as you're often juggling customer inquiries, handling transactions, managing inventory, and assisting with other responsibilities, all while maintaining a positive atmosphere.
- Organized tasks, managed time effectively, and collaborated with a team under pressure to ensure smooth service delivery.
Customer service
Walmart
10.2022 - 07.2023
- Interacted with diverse customers, adapting quickly to unique needs and providing personalized service while maintaining positivity and professionalism.
- Managed register during busy periods, staying calm and focused while resolving issues and ensuring smooth transactions.
- Performed stocking duties, maintaining product availability and organized shelves, which enhanced efficiency in delivering service under pressure.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL03-2026
Diploma -
Ridge Community High School
Orlando, FLAssociates Degree-- Associates in Arts - Psycology
Valencia College
Skills
- Hospitality expertise
- Customer service
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Dependability
- Emotional stability
- Office management
Certification
- Executive Secretary and Business Administration Certification
- Advanced Executive Assistant and Office Manager Diploma
- Executive Office Professional Certificate Program
References
Alex Williams, Guest Services Assistant Director, The Fountains Blue Green, 407-350-1682, alexw256@yahoo.com
Timeline
Front Desk Agent
Hyatt
12.2025 - Current
Guest service Clerk
Guest service Clerk
06.2024 - Current
Customer service
Walmart
10.2022 - 07.2023
Bachelor of Science - Psychology
University of Central Florida
Diploma -
Ridge Community High School
Associates Degree-- Associates in Arts - Psycology
Valencia College