NormaJean Garski
Heidel House Hotel & Conference Center
Berlin,WI
1
Language
23
years of professional experience
A "People Person" individual who pays excellent attention to detail.Looking for a receptionist or office assistant position.. Skills and interests include data entry and computer workAn individual with excellent customer service skills,multitasking,organizational capabilities and strong work ethic.
Work History
Front Desk Agent
1 Year 6 Months- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Responded promptly to guest inquiries, providing information about hotel amenities and services.
- Assisted in resolving guest complaints, ensuring timely and effective solutions to enhance the experience.
- Coordinated with housekeeping and maintenance teams to ensure optimal room readiness for guests.
- Processed payments and managed cash transactions accurately during front desk operations.
- Monitored lobby area for cleanliness and organization, upholding hotel standards of presentation.
- Trained new front desk staff on operational procedures and customer service best practices.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Receptionist
7 Months- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated communication between staff and visitors, enhancing overall customer service experience.
- Maintained organized filing systems and updated patient records for accuracy and accessibility.
- Assisted in managing office supplies inventory, contributing to streamlined administrative processes.
- Developed positive relationships with clients, fostering a welcoming atmosphere at the facility.
- Supported staff with administrative tasks, improving operational efficiency within the office environment.
Customer Service Representative
9 Years 9 Months- Resolved customer inquiries through multiple communication channels, enhancing satisfaction and retention.
- Collaborated with healthcare providers to clarify prescriptions and address patient concerns effectively.
- Trained new team members on systems, procedures, and customer service best practices to improve performance.
- Processed prescription orders efficiently, ensuring accurate delivery timelines and compliance with regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Server/Waitress
4 Years 2 Months- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables simultaneously, demonstrating strong time management and multitasking abilities.
- Trained new servers on restaurant protocols, enhancing team efficiency and service quality.
Education
High School Diploma
Skills
Front desk operations
Guest relations
Hospitality management
Guest accommodations
Payment processing
Front office operations
Multi-line phone management
Customer service
Communication skills
Problem-solving skills
Microsoft Office Suite
Delivery management
Hospitality expertise
Languages
English
Timeline
Front Desk Agent
Heidel House Hotel & Conference Center
01.2025 - 07.2026Read More
Receptionist
OakHill Terrace
02.2020 - 09.2020Read More
Customer Service Representative
Express Scripts
10.2007 - 07.2017Read More
Server/Waitress
Sunset Family Restuarant
06.2003 - 08.2007Read More
Three Lakes High School
High School Diploma
Read More