Shaneya Wright
Aimbridge Hospitality
Washington
1
Certification
3
years of professional experience
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into a new role by leveraging these transferable skills to contribute effectively in a a different environment.
Work History
Front Desk Agent
1 Year 3 Months- Greeted guests and managed check-in and check-out processes with accuracy and professionalism.
- Resolved guest concerns and service issues while maintaining calm, courteous communication.
- Processed reservations, modifications, and cancellations using property management system.
- Answered phone inquiries and routed requests to appropriate departments promptly.
Direct Support Professional
2 Months- Assessed patients' health-education needs and provided the necessary training and instruction.
- Maintained detailed records of interactions with prospects, their families, and advisors. of my interactions with prospects, their families, and advisors, as well as developing relationships with potential referral sources.
- Communicated regularly with patients to provide assistance, support, and instructions, fostering a trusting environment.
- Updated patient files with current vitals, behavioral data, and other information relevant to Direct support treatment planning.
- Kept track of my interactions with prospects, their families, and advisors, as well as developing relationships with potential referral sources.
- Updated patient files with current vitals and behavioral data to inform Direct support treatment planning.
Customer Service Representative
2 Months- Engaged with customers to gather insights on their needs, enabling prompt and effective solutions.
- Enhanced customer satisfaction by developing strategies tailored to meet individual needs and resolve concerns.
- Processed up to 50-75 customer orders per day.
- Was responsible for processing up to 50-75 customer orders per day.
- Provided product and service information, processed orders, canceled accounts, and addressed complaints through phone and in-person interactions.
- Tracked customer interactions and transactions, including inquiries, complaints, and comments.
Customer Service Representative
5 Months- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Provided a superior customer experience in order to build a loyal customer base.
- Answered customer calls promptly to avoid long wait times on hold.
- Gathered customer data to understand needs and provide timely solutions.
- Answered customer inquiries about merchandise, sales, prices, and company updates.
- Answered customer questions about available merchandise, sales, current prices, and upcoming company changes.
- Performed data entry for invoices to maintain accurate records.
Warehouse Associate
2 Months- Improved the efficiency of material delivery processes and reduced downtime.
- Streamlined material delivery processes to minimize downtime.
- Inspected packages and merchandise for damage and alerted vendors to request replacements.
- Maintained warehouse cleanliness and safety in compliance with OSHA regulations.
- Counted and stocked merchandise according to the inventory control log's instructions.
- Cleaned and maintained the warehouse in accordance with OSHA regulations.
- Organized inventory for sales floor and customer transfers by tagging, labeling, and palletizing shipments.
Education
High School
- Graduated with
- GPA: 4.2 GPA
Skills
Customer service
Front desk coordination
Guest services
Reservation management
Problem-solving skills
Oral and written communications
Payment processing
Emergency response
Guest database management
Guest assistance
Customer relationship building
Guest complaint resolution
Front desk operations
Front desk coordination
Certification
First Aid/CPR Certified, TAM program completed
Timeline
Front Desk Agent
Aimbridge Hospitality
06.2024 - 09.2025Read More
Direct Support Professional
Heart of Gold, Inc.
07.2023 - 09.2023Read More
Customer Service Representative
Value City Furniture
04.2023 - 06.2023Read More
Customer Service Representative
Regency Furniture
11.2022 - 04.2023Read More
Warehouse Associate
Nordstrom Distribution Center
09.2022 - 11.2022Read More
Henry E. Lackey High School
High School
Read More