Zakaria Mohammud
Minneapolis,MN
Summary
Compassionate Healthcare and Security Professional experienced in providing patient care and maintaining safety in clinical settings. Achieved positive outcomes through crisis management and effective communication with diverse populations. Committed to delivering exceptional guest experiences in hospitality through attentive service, efficient check-in processes, and proactive problem-solving.
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
5
5
Languages
1
1
Certification
9
9
years of professional experience
Work History
Front Desk Agent
Royal Sonesta Hotel
Minneapolis, Minnesota
05.2024 - Current
- Welcomed guests warmly, ensuring smooth check-in experience.
- Handled guest inquiries and resolved issues promptly, improving overall guest satisfaction.
- Managed reservations through hotel management software, enhancing guest service efficiency.
- Handled multi-line phone systems to manage calls effectively during busy periods.
- Processed payments and maintained accurate financial records at the front desk.
- Provided local information and recommendations to enhance guest experiences.
- Coordinated group and event reservations to ensure proper arrangements. for groups and special events.
- Helped guests with luggage upon arrival to enhance service quality. handling for incoming guests.
- Maintained accurate records of room availability and guest accounts to support operations. of room availability and guest accounts, manually or using computers.
- Communicated room status to housekeeping to ensure timely room preparation. of rooms vacated and ready for cleaning.
- Computed bills, collected payments and made change for guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Welcomed guests with a friendly demeanor and provided check-in assistance.
- Managed reservations using hotel management software for efficient guest service.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Coordinated with housekeeping to ensure rooms met cleanliness standards.
- Assisted in training new front desk staff on procedures and customer service skills.
Patient Companion
CHI Health
Omaha, USA
05.2019 - 05.2025
- Provided companionship and emotional support to patients throughout their care journey.
- Provided companionship and observation to patients ensuring safety and comfort.
- Assisted in maintaining a calm and supportive environment for patients and families.
- Assisted nursing staff with daily living activities for patient comfort and safety.
- Monitored patient conditions and reported changes to healthcare professionals promptly.
- Communicated changes in patient behavior to nursing staff.
- Engaged patients in recreational activities to promote mental and emotional well-being.
- Maintained cleanliness and organization of patient areas to ensure a safe environment.
- Communicated effectively with families regarding patient needs and care updates.
Security Officer
Frontline Security Services
Omaha, USA
05.2020 - 01.2024
- Secured premises by patrolling property, monitoring surveillance equipment, and inspecting access points.
- Responded to alarms and incidents to ensure the safety of staff, patients, and visitors.
- Enforced facility security procedures while maintaining a professional presence to deter potential threats.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to alarms and incidents, coordinating with emergency services.
- Implemented access control procedures for restricted areas within facilities.
- Assisted in training new security officers on protocols and procedures.
- Prepared detailed incident reports for management review and analysis.
- Collaborated with local law enforcement during investigations and emergencies.
- Maintained surveillance equipment, ensuring operational readiness at all times.
Certified Nursing Assistant (CNA)
Bergan Mercy Hospital
Omaha, USA
06.2017 - 12.2023
- Assisted patients with daily living activities (ADLs), vital signs, and personal care.
- Assisted nursing staff in implementing patient care plans and maintaining accurate documentation to ensure continuity of care.
- Assisted nursing staff with daily patient care and comfort needs.
- Monitored vital signs and documented changes in patient conditions.
- Collaborated with healthcare team to review and update patient care plans, enhancing individualized care.
- Provided education to patients on hygiene and self-care practices, promoting independence and well-being.
- Responded promptly to patient calls for assistance and support.
- Answered call lights promptly and responded to patient needs accordingly.
- Educated patients on proper hygiene and self-care practices.
- Implemented safety protocols to ensure a secure environment for patients.
Education
Omaha Northwest High School
Omaha, NESkills
- Hotel management software
- Front desk operations
- Guest relations
- Customer service
- Reservation management
- Sales expertise
- Sales techniques
- Transaction processing
- Cash handling
- Financial records oversight
- Payment oversight
- Registration processing
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Team building
- Training and development
- Supervising Experience
- Administrative support
- Administrative skills
- Office management
- Documentation
- Word processing
- Mail and packages
- Quality Assurance
- Security
- Safety and security procedures
- Caregiving
- Conflict management
- Listening skills
- Emotional intelligence
- Motivational Interviewing
- Crisis assistance
- Group therapy
- One-on-one counseling
- Social Work
- Patient care plans
- Caregiving
- Assisted Living
- Senior Care
- Dementia Care
- Memory Care
- Alzheimer's Care
- Activities of daily living
- HIPAA
- Home Care
- Cleaning procedures
- Kitchen Experience
- Cooking
- Meal planning
- Hospital operations
- Medication management
- EMR Systems
- Hoyer Lift
- Lobby oversight
- Inventory management
- Inventory oversight
- Tourism knowledge
- Service dispatching
- Guest services
- Guest amenities
- Hospitality practices
- Hospitality services
- GoConcierge
- Front office support
- Front desk management
- Report generation
- Analytical mastery
- Team oversight
- Conflict documentation
- Security
- Group Therapy
- Health care
- Health care
- Health care
- Health care
- Health care
- Health care
- Health care
- Health care
- Health care
- Multilingual proficiency
- Guest accommodations
- Safety and security procedures
- Office management
Languages
English
Native/ Bilingual
A1
Somalia
Native/ Bilingual
A1
Arabic
Full Professional
A1
Swahili
Full Professional
A1
French
Limited
A1
Certification
- Certified Nursing Assistant (CNA)
- HIPAA Compliance Certified
- CPR & First Aid Certified
- Customer Service Specialist
Accomplishments
- Full Ride Scholarship for Football
ROTC
National Honors Student Athlete
Nation Honor Society
Personal Information
I’m specialist in customer service. I love working with people and capturing amazing smiles. My life time goal is to travel for living while making people happy.
Timeline
Front Desk Agent
Royal Sonesta Hotel
05.2024 - Current
Security Officer
Frontline Security Services
05.2020 - 01.2024
Patient Companion
CHI Health
05.2019 - 05.2025
Certified Nursing Assistant (CNA)
Bergan Mercy Hospital
06.2017 - 12.2023
Omaha Northwest High School