Victoria Bailon
Westminster,CO
Summary
Dynamic professional with experience in fast-paced environments, managing multiple tasks while enhancing customer satisfaction and brand loyalty. Delivers memorable experiences through effective time management and organizational skills. Seeking entry-level opportunities to contribute to organizational growth and further develop expertise.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Staybridge suites Denver airport
Denver, Colorado
12.2021 - Current
- Managed reservations using hotel management software to optimize occupancy.
- Greeted guests upon arrival and ensured smooth check-in process.
- Provided information on hotel amenities and local attractions to enhance guest experience.
- Handled guest inquiries and resolved issues promptly with professionalism.
- Processed payments and maintained accurate billing records for each transaction.
- Collaborated with housekeeping to ensure rooms met quality standards for guests.
- Assisted in training new front desk staff on procedures and customer service skills.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Posted incidental charges to ledgers, manually or by using computers.
- Verified customer credit to establish payment method for accommodations.
- Computed bills, collected payments and made change for guests.
Operator
Vsi Parylene
Denver, Colorado
07.2024 - 08.2025
- Assisted in preparing materials for production runs.
- Conducted routine quality checks on finished products.
- Collaborated with team members to ensure smooth workflow.
- Followed safety protocols to maintain a safe working environment.
- Documented production data for accuracy and compliance.
- Cleaned and maintained work area and equipment regularly.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Learned and followed safety and emergency procedures.
- Maintained production and quality documentation.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Inspected finished products to verify conformity to quality standards.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Produced quality products by palletizing, packaging and assembling finished items.
- Hand-assembled needed parts with bolts and screws.
- Met or exceeded target for on-time customer shipments.
- Separated products according to weight, grade and size of material to produce final product.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Classified defects from finished orders for record tracking and statistics.
Education
High School Diploma -
Westminster High School
Denver05-2024
Some College (No Degree) - Psicology
Metropolitan State University of Denver
Denver, COSkills
- Hotel management software
- Reservation management
- Payment processing
- Guest relations
- Trustworthy
- Time management
- Effective communication
- Team collaboration
- Problem solving
- Workflow optimization
- Fluent in Spanish and English
- Office management
- Event coordination
- Flexible and adaptable
- Problem-solving
- Public speaking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Operator
Vsi Parylene
07.2024 - 08.2025
Front Desk Agent
Staybridge suites Denver airport
12.2021 - Current
High School Diploma -
Westminster High School
Some College (No Degree) - Psicology
Metropolitan State University of Denver