MEENA MUSHTAQ
Pottstown
Summary
Dynamic Front Office Agent with over 2 years of experience. Demonstrates expertise in conflict resolution and handling high-pressure situations, payment processing, as well as training team members/management to improve service delivery and operational efficiency. Always has a strong focus on enhancing guest loyalty through personalized service and effective communication.
Overview
5
5
years of professional experience
Work History
FRONT DESK AGENT
Valley Forge Casino and Resort
King of Prussia
10.2023 - Current
- Streamlined check-in and check-out processes, ensuring efficient guest service delivery.
- Resolved guest complaints promptly, leading to increased guest satisfaction and loyalty.
- Developed strong relationships with frequent guests through personalized attention and communication.
- Utilized hotel management software to manage reservations and maintain accurate guest records.
- Trained new managers, supervisors, and agents, improving overall team effectiveness and service quality.
- Organized daily tasks efficiently to ensure seamless service delivery and guest satisfaction.
- Maintained confidentiality of customer information, adhering to data protection protocols.
- Provided reliable attendance to ensure project continuity and team support.
HOST
Olive Garden
Collegeville
11.2022 - 06.2023
- Delivered exceptional customer service by actively listening to guests' needs and promptly resolving any concerns.
- Created positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Provided excellent customer service by anticipating customer needs.
- Managed high-pressure situations with composure, coordinating large parties and addressing unexpected events during busy shifts.
- Facilitated seating and special accommodations for customers based on preferences, enhancing their overall experience.
- Handled high volume of incoming calls during peak hours to ensure customer inquiries were addressed promptly.
WAITRESS
Aroma Mediterranean Cuisine
King of Prussia
12.2020 - 01.2022
- Gained extensive experience as a waitress at Aroma, developing essential skills for the workforce.
- Ensured guest satisfaction by consistently delivering quality meals and attentive service.
- Served food and beverages to guests while taking their orders.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Provided friendly and attentive service to enhance guest dining experiences.
- Recommended dishes and beverages based on menu knowledge to enhance customer dining experience.
- Processed customer orders accurately using point-of-sale systems.
Education
High School Diploma -
Pottstown High School
Pottstown06-2023
Skills
- Customer service orientation
- Emotional intelligence
- Communication skills
- Social skills
- Guest services
- Reservation management
- Problem solving
- Payment processing
- Conflict resolution
- Hotel management software
- Time management
- Effective planning
- Active listening
- Customer relationship management
- Multitasking abilities
- Engaging personality
- Computer proficiency
- Confidentiality maintenance
- Team collaboration
Languages
Arabic, Native or Bilingual
Timeline
FRONT DESK AGENT
Valley Forge Casino and Resort
10.2023 - Current
HOST
Olive Garden
11.2022 - 06.2023
WAITRESS
Aroma Mediterranean Cuisine
12.2020 - 01.2022
High School Diploma -
Pottstown High School