Steven Slater
San Diego,California
Summary
Dedicated Front Desk Agent with strong skills in payment processing and guest check-in. Committed to enhancing guest experiences through effective communication and prompt resolution of customer concerns.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Fairfield By Marriott
San Diego, California
04.2026 - Current
- Supported guest check-in and check-out tasks using the Power of M StayPMS and Spog systems.
- Processed payments accurately and efficiently.
- Verified accuracy of room rates and other charges during the check-in process.
- Resolved customer concerns promptly at front desk, ensuring satisfaction through quick and polite interactions.
- Greeted patrons at front desk, fostering a welcoming atmosphere during check-in with friendly conversation.
- Provided strong customer service in alignment with company policies, enhancing guest experience.
Guest Service Agent
WorldMark by Wyndham
San Diego, California
03.2020 - 04.2026
- Responded to guest inquiries and resolved issues promptly and professionally.
- Assisted guests with check-in and check-out procedures efficiently.
- Coordinated room assignments and special requests for guests effectively.
- Provided information about local attractions and amenities to enhance guest experience.
- Maintained cleanliness and organization of the front desk area consistently.
- Collaborated with team members to improve service delivery processes regularly.
Server
Sea World San Diego
San Diego
11.2019 - 03.2020
- Provided exceptional customer service in fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Recommended menu items based on guest preferences and dietary needs.
- Managed cash register and processed guest transactions efficiently.
- Handled customer inquiries and resolved issues promptly and professionally.
Store Manager
Starbucks
Carlsbad, California
01.2019 - 11.2019
- Oversaw daily store operations and ensured high customer satisfaction.
- Resolved customer complaints effectively and professionally.
- Trained and mentored new team members on service standards.
- Recruited, trained and supervised new employees.
- Scheduled staff shifts to ensure optimal coverage during peak hours.
- Managed inventory levels and conducted regular stock assessments.
Skills
- Guest check-in
- Reservation management
- Room coordination
- Reservation systems
- Transaction management
- Client management
- Customer service orientation
Timeline
Front Desk Agent
Fairfield By Marriott
04.2026 - Current
Guest Service Agent
WorldMark by Wyndham
03.2020 - 04.2026
Server
Sea World San Diego
11.2019 - 03.2020
Store Manager
Starbucks
01.2019 - 11.2019