SIEDAH ERISTE
Kissimmee,FL
Summary
Pursued opportunities to acquire and enhance essential skills in a professional environment.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Laquinta Inn
04.2025 - 11.2025
- Checked in and out guests, ensuring smooth arrivals and departures.
- Delivered friendly customer service, addressing guest inquiries and resolving concerns promptly.
- Assigned guest rooms and issued room keys.
- Provided accurate directions and essential information to enhance guest experience.
- Processed guest printing and faxing requests.
- Handled incoming and outgoing mail and packages.
- Supported laundry team by organizing and managing laundry tasks.
Front Desk Agent
Legacy Vacation Resort
06.2023 - 05.2024
- Checked guests in and out to ensure smooth arrivals and departures.
- Assisted guests with questions and ensured a positive guest experience.
- Maintained a professional and welcoming front desk environment.
- Assisted guests with inquiries, contributing to positive overall experience.
- Maintained professional, welcoming front desk to enhance guest satisfaction.
Front Desk Agent / PBX Operator
Vacation Village
02.2021 - 04.2022
- Facilitated seamless guest check-in and check-out processes.
- Assigned guest rooms and issued room keys.
- Provided directions and assisted guests with their needs.
- Operated the PBX phone system by answering and transferring calls.
- Responded promptly to guest requests and coordinated with hotel departments to provide assistance.
- Managed PBX phone system, ensuring timely response and accurate call transfers.
- Addressed guest requests promptly and collaborated with hotel departments to enhance guest experience.
Customer Service / Call Centre Representative
Morgan & Morgan
06.2017 - 08.2018
- Assisted customers by answering questions and providing tailored information.
- Explained insurance products and plans, ensuring customers understood their options.
- Guided customers in selecting insurance plans that aligned with their specific needs.
- Explained available insurance products and plans.
- Maintained professional communication over the phone.
Education
Associate in science - Business Administration, Small Business Management
Valencia College
Kissimmee, FLHigh school or equivalent -
Haines city high school
Haines City, FloridaSkills
- Guest check-in
- Check-in procedures
- Reservation management
- Guest concern resolution
- Outstanding service delivery
- Customer service expertise
- Customer service
- Guest relations
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Re
Technical Certificates
- Operations Support and Services
- Business Operations
- Business Specialist
- Business Management
- CPR American Heart Association
Timeline
Front Desk Agent
Laquinta Inn
04.2025 - 11.2025
Front Desk Agent
Legacy Vacation Resort
06.2023 - 05.2024
Front Desk Agent / PBX Operator
Vacation Village
02.2021 - 04.2022
Customer Service / Call Centre Representative
Morgan & Morgan
06.2017 - 08.2018
Associate in science - Business Administration, Small Business Management
Valencia College
High school or equivalent -
Haines city high school