Tasha Berinobis
Whittier
Summary
Experienced professional with a diverse background in customer service, account management, and team training. Proven track record as a Front Desk Agent at Alyeska Resort, efficiently handling guest check-ins and problem-solving. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and go above and beyond in making their stay wonderful.
Demonstrated expertise as a Fish Account Manager at Whittier Seafood LLC, collaborating with Fish And Game to ensure accurate fish accounting and managing fishermen payments. Skilled in brand management and advertising, with notable experience in sales floor management at Walmart, providing ongoing training to staff and maintaining store cleanliness. Career goal includes leveraging extensive customer relations skills to enhance operational efficiency and customer satisfaction in future roles.
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
17
17
years of professional experience
Work History
Front desk agent
Alyeska Resort
Girdwood
03.2024 - 02.2025
- Checking guests in and out of resort. Solve problems as they come up
- Contacted housekeeping or maintenance staff to report room or building issues.
- Inputted guest information into computer system accurately and securely.
- Managed cash drawer responsibly throughout shift.
- Provided excellent customer service while upholding company policies.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Arranged tours, taxis or restaurant reservations for customers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
FISH ACCOUNT MANAGER
Whittier Seafood LLC
Whittier
05.2019 - 01.2024
- Works hand in hand with Fish And Game to account for fish that was caught by fishermen
- Data entry for Fishermen
- Runs fishermen payments to their logged banks and deposits Checks.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
TEACHERS AIDE
Whittier Community School
Whittier
09.2019 - 05.2020
- Prepared necessary materials as directed by the teacher
- Assisted teachers in creating and implementing lesson plans for students
- Worked with individual students or small groups of students to reinforce information learning.
OVERNIGHT STOCKER
Fred Meyers
Wasilla
10.2017 - 10.2018
- Stocked and neatly arranged items on shelves
- Lifted heavy boxes up to 50 lbs on a regular basis
- Accurately and efficiently stocked shelves with merchandise, ensuring proper product placement and rotation.
SALES FLOOR MANAGER
Walmart
Wasilla
09.2014 - 05.2017
- Utilized problem-solving skills when dealing with difficult situations or disputes between customers or staff members
- Maintained cleanliness of the store floor at all times through regular inspections and maintenance tasks
- Provided ongoing training to sales staff on new products and services.
CASHIER
Staples
Gilbert
05.2014 - 07.2014
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
CASHIER
Costco
Kailua Kona
09.2007 - 03.2013
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Education
Ka'u High and Pahala Elemntary
Pahala, Hawaii05.2006
Skills
- Brand Management
- Advertising
- Team Training
- Account Management
- Customer relations
- Customer service excellence
- Guest check-in
- Cash handling
- Customer service
- Data entry
- Time management
- Communication skills
- Problem solving
- Attention to detail
- POS systems
- Lobby oversight
- Hospitality services
- Credit and cash payments
- Training and mentoring
- Guest services
References
References available upon request
Timeline
Front desk agent
Alyeska Resort
03.2024 - 02.2025
TEACHERS AIDE
Whittier Community School
09.2019 - 05.2020
FISH ACCOUNT MANAGER
Whittier Seafood LLC
05.2019 - 01.2024
OVERNIGHT STOCKER
Fred Meyers
10.2017 - 10.2018
SALES FLOOR MANAGER
Walmart
09.2014 - 05.2017
CASHIER
Staples
05.2014 - 07.2014
CASHIER
Costco
09.2007 - 03.2013
Ka'u High and Pahala Elemntary