Christin Winebrenner
Meridianville
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining a welcoming atmosphere.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Four Points by Sheraton
Huntsville, AL
08.2024 - Current
- Oversaw fast-paced front desk operations and guests' needs.
- Coordinated room assignments and upgrades based on guest preferences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Assistant General Manager
Springhill Suites By Marriott
Huntsville, AL
04.2023 - 08.2024
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training,and schedules schedules.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Front Office Manager
Sheraton
Park City, UT
08.2021 - 03.2023
- Directed front office operations, ensuring exceptional guest service and satisfaction.
- Implemented training programs for staff, enhancing team performance and service delivery.
- Coached employees through day-to-day work and complex problems.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front Desk Supervisor
Renaissance Hotel
Asheville, NC
02.2020 - 09.2021
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Front Office Manager
Country Inn and Suites
Asheville, NC
08.2018 - 02.2020
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Created, prepared, and delivered reports to various departments.
- Established team priorities, maintained schedules and monitored performance.
Front Desk Agent
Marriott
Park City, UT
12.2016 - 01.2020
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed and maintained positive relationships with guests for satisfaction.
Education
High School Diploma -
Northeast High School
Fort Lauderdale06-2010
Skills
- Maintaining Brand Standards
- Customer service
- Training and mentoring
- Conflict management
- Inventory oversight
- Office management
- Hospitality best practices
- Credit and cash payments
- POS systems
- Reservation management
LANGUAGES
English - Native or Bilingual
Timeline
Front Desk Agent
Four Points by Sheraton
08.2024 - Current
Assistant General Manager
Springhill Suites By Marriott
04.2023 - 08.2024
Front Office Manager
Sheraton
08.2021 - 03.2023
Front Desk Supervisor
Renaissance Hotel
02.2020 - 09.2021
Front Office Manager
Country Inn and Suites
08.2018 - 02.2020
Front Desk Agent
Marriott
12.2016 - 01.2020
High School Diploma -
Northeast High School