Alito Martins

Full-Service Hotel

• Provided consistent, high-quality guest service in a fast-paced, full-service hotel
• Supported front desk supervision, including shift coverage, staff coordination, and daily desk operations
• Assisted with training and onboarding new front desk team members
• Managed reservations, room assignments, billing issues, and guest requests
• Ensured compliance with brand standards and property service expectations
• Served as a dependable point of contact during peak occupancy and high-volume periods

Taskforce Assignments (In Addition to Primary Role)
Minneapolis, MN • Dallas, TX • Jacksonville, FL

• Selected for Taskforce deployments to support high-demand and understaffed full-service hotel properties across multiple U.S. markets
• Operated as a plug-and-play team member, delivering immediate impact with minimal onboarding or supervision
• Maintained full front desk operations including check-in/check-out, reservations, room assignments, billing adjustments, and guest inquiries in high-volume environments
• Adapted quickly to new PMS systems (LightSpeed, OPERA, StayNTouch), property layouts, and brand standards, ensuring seamless integration into each hotel’s workflow
• Served as a critical support asset during staffing shortages, helping stabilize operations and maintain service levels during peak occupancy
• Executed guest recovery strategies by resolving complaints, de-escalating tense situations, and preserving brand reputation
• Supported front desk leadership and daily operations, assisting with staff coordination, workflow management, and service efficiency
• Demonstrated strong travel readiness and flexibility, consistently accepting short-notice assignments and performing in unfamiliar environments
• Maintained high standards of professionalism, reliability, and consistency across all locations
• Collaborated with hotel leadership to identify operational gaps and improve guest experience outcomes

• Supported execution of corporate events, weddings, and private ceremonies
• Coordinated event setup and breakdown including staging, furniture, décor, and equipment
• Served as company truck driver, transporting event materials safely and on schedule
• Assisted with on-site logistics to ensure events ran smoothly and on time
• Worked closely with event leads and clients to meet layout and timing requirements
• Maintained organization, inventory awareness, and professional presentation on-site

• Delivered vehicles directly to customers, providing a smooth and professional handoff experience
• Guided customers through vehicle purchases, trade-ins, and STC (Sell to Carvana) transactions
• Verified documentation, vehicle condition, and customer information to ensure compliance
• Served as a primary point of contact, answering questions and resolving concerns on-site
• Coordinated logistics, scheduling, and routing to meet daily delivery targets
• Maintained high standards of customer service and brand representation in a fast-paced environment