Rahul Bajaj
Senior Travel Agent
Harrow Weald,Harrow
Summary
Client-focused Travel Consultant with excellent administrative skills and expertise working for well-known agencies. Proven experience in customer service and conflict resolution. Provides dynamic, high-quality service leveraging years of hands-on experience in travel & hospitality industry.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Front Desk Agent
Sanderson Hotel
London, United Kingdom
06.2022 - Current
- Assisting guests with their queries and requests, helping them with the checkout and check-in procedures, taking reservations on phone and making reservations for guests.
- Coordinating with housekeeping, food and beverage, security, bell team and management team to provide guests with a smooth and easy experience.
- Exceeding upsell targets by using every opportunity to promote the hotel and its products.
- Ensuring grooming standards at front desk
- Maintain a positive attitude and a friendly demeanor.
- Proficient in Microsoft office suite and Opera PMS.
- Handling the city ledgers (Corporate Billing).
- Using my expertise in conflict resolution to calmly deal with issues and turn guests around.
Senior Travel Consultant
Flamingo Transworld Pvt Ltd
Ahmedabad, India
04.2016 - 05.2022
- Maximised sales opportunities, conducting prompt, effective quote follow-up to ensure maximum numbers.
- Ensured profitability, verifying quote accuracy before issuance to client.
- Coached and mentored more than 50 junior consultants to constantly meet and exceed monthly sales targets.
- Planned 100+ tailor-made itineraries, using expert destination knowledge to guarantee client satisfaction.
- Supported continuous improvement, collecting feedback from clients, agents and ground handlers to inform future processes.
- Analysed industry trends and attended conferences to build knowledge on World Travel Market.
Travel Consultant
Make My Trip Pvt Ltd
Ahmedabad, India
04.2014 - 04.2016
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Trained and mentored junior consultants in customer service best practices.
Education
Bachelors of Commerce - Commerce
Sarvepalli Radhakrishnan University
Bhopal 07.2016 -
MBA - International Business Management
Northumbria University
London 06.2022 - Current
Skills
In-depth Tourism & Hospitality Industry knowledgeGroup and FIT travelSupplier negotiationsLuxury travel arrangementsCRM software managementTravel product cross-selling
Microsoft Office
Confident, articulate, and professional speaking ability
Empathetic listener
Fast learner
Timeline
Front Desk Agent
Sanderson Hotel
06.2022 - Current
MBA - International Business Management
Northumbria University
06.2022 - Current
Bachelors of Commerce - Commerce
Sarvepalli Radhakrishnan University
07.2016 -
Senior Travel Consultant
Flamingo Transworld Pvt Ltd
04.2016 - 05.2022
Travel Consultant
Make My Trip Pvt Ltd
04.2014 - 04.2016