Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Pullin

Austin,TX

Summary

Psychology graduate from Austin College with a strong foundation in human behavior and communication, bringing several years of hospitality experience, marked by professionalism, reliability, and a passion for creating exceptional guest experiences.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Hilton Garden Inn/Hampton Inn
San Marcos, TX
06.2021 - 11.2024
  • Greeted guests and managed check-in and check-out processes efficiently.
  • Answered phone calls and responded to guest inquiries promptly.
  • Maintained accurate room bookings using hotel management software.
  • Handled cash transactions and balanced cash drawers at the end of shifts.
  • Answered phones, responded to inquiries, and took messages.
  • Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
  • Provided excellent customer service while upholding company policies.

Cold Caller

Ruffalo Noel Levits
Sherman, TX
01.2022 - 11.2022
  • Conducted cold calls to potential clients to generate interest in services.
  • Demonstrated excellent verbal and written communication skills while interacting with customers over the phone.
  • Adhered strictly to departmental policies and procedures while working on projects independently or collaboratively.
  • Maintained and recorded customer information in the database.
  • Educated customers about the features, benefits, advantages, and pricing plans of the services provided by the college.
  • Called prepared lists of leads and read short scripts to promote products and services.
  • Identified opportunities for improvement in processes related to outbound calls.

Education

Bachelor of Science - Psychology

Austin College
Sherman
05-2025

Skills

  • Customer relationship management
  • Research methods
  • Time management
  • Supply replenishment
  • Excellent communication
  • Clerical support
  • Hospitality expertise
  • Tourism industry knowledge
  • Cash handling
  • Self-direction
  • Team collaboration
  • Attention to detail
  • Adaptability
  • Multitasking

Timeline

Cold Caller

Ruffalo Noel Levits
01.2022 - 11.2022

Front Desk Agent

Hilton Garden Inn/Hampton Inn
06.2021 - 11.2024

Bachelor of Science - Psychology

Austin College

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