Alito Martins

Revere Hotel Boston Commons – Boston, MA
Full-Service Hotel

• Provided consistent, high-quality guest service in a fast-paced, full-service hotel
• Supported front desk supervision, including shift coverage, staff coordination, and daily desk operations
• Assisted with training and onboarding new front desk team members
• Managed reservations, room assignments, billing issues, and guest requests
• Ensured compliance with brand standards and property service expectations
• Served as a dependable point of contact during peak occupancy and high-volume periods

Taskforce Assignments (In Addition to Primary Role)
Minneapolis, MN • Dallas, TX • Jacksonville, FL

• Selected for taskforce assignments while maintaining responsibilities at home property
• Traveled to support short-staffed and high-demand hotels on temporary assignments
• Quickly adapted to new teams, procedures, and property layouts with minimal training
• Handled full front desk operations, including check-in/check-out, room management, and billing
• Provided supervisory support as needed to maintain desk flow and service efficiency
• Maintained brand standards and guest satisfaction across multiple locations

• Executed corporate events, weddings, and private ceremonies, ensuring client satisfaction and seamless experiences
• Coordinated event setup and breakdown, managing staging, furniture, décor, and equipment to optimize event flow
• Transported event materials using company truck to transport event materials safely and on schedule.
• Facilitated on-site logistics, ensuring events ran smoothly and adhered to scheduled timelines
• Worked closely with event leads and clients to meet layout and timing requirements
• Maintained organization, inventory awareness, and professional presentation on-site

• Guided customers through vehicle purchases, trade-ins, and STC (Sell to Carvana) transactions, ensuring a positive buying experience
• Acted as the primary point of contact, addressing customer questions and resolving concerns to enhance satisfaction
• Delivered vehicles directly to customers, providing a smooth and professional handoff experience
• Verified documentation, vehicle condition, and customer information to ensure compliance
• Upheld high standards of customer service and brand representation in fast-paced environment, contributing to overall customer loyalty
• Coordinated logistics, scheduling, and routing to meet daily delivery targets