Nicole Sloan
Charlotte,NC
Summary
With a professional demeanor and exceptional customer service skills, I consistently strive to exceed expectations. Meticulous in my approach, I firmly believe in doing things the right way. A reliable self-starter adept at finding solutions to challenges that arise.
Overview
35
35
years of professional experience
Work History
Front Desk Agent
Courtyard by Marriott
09.2024 - 11.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
Stylist
Self employed
01.2000 - 04.2024
- Provided excellent customer service to ensure client satisfaction.
- Developed relationships with vendors and suppliers to obtain the best prices for products.
- Analyzed sales data to inform future purchasing decisions for the business.
- Conducted research on current fashion trends and seasonal collections.
- Ensured that all styling areas were kept clean and organized at all times.
- Provided personal consultations to determine clients' styling needs and preferences.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Assisted in creating promotional campaigns to attract new customers.
- Created custom looks for clients based on their individual style, body type, and personality.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained records of client purchases and services rendered.
Patient Transport Driver
Boomerang
06.2018 - 02.2020
- Provided patient transport using various equipment and adhered to safety protocols.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used wheelchairs, seat chairs and gurneys to move patients.
- Greeted patient and explained transport plan and destination.
Front Desk Night Auditor
Microtel Hotel
06.1997 - 12.1999
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Ensured that all paperwork was processed properly before closing out shift.
- Assigned parking spaces for arriving vehicles in accordance with established guidelines.
- Balanced daily revenue and prepared end-of-shift reports for management review.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
- Maintained an accurate logbook of room availability status updates each hour during shift.
- Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
- Answered phone calls from guests requiring assistance or information about hotel services.
- Communicated effectively with fellow staff members in order to provide seamless service delivery.
- Managed wakeup calls for departing guests according to their requested times.
- Performed nightly audit functions such as verifying account balances are correct.
- Monitored security camera footage in order to ensure safety of guests and staff members alike.
- Coordinated with other departments such as maintenance or housekeeping when necessary.
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Responded quickly to emergency situations by contacting appropriate personnel immediately.
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Handled all cash transactions securely according to company policies and procedures.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Completed nightly updates to hotel rates and individual room charges.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Front Desk Agent
Red Roof Inn Hotel
08.1994 - 06.1997
- Kept accurate records of guest transactions.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
- Maintained cleanliness of lobby area at all times.
Warehouse/yarn Spinner
Pharr Yarns
01.1991 - 03.1993
- Record production data such as speed, temperature, quantity produced. on log sheets.
- Inspect finished products for defects and make adjustments as needed.
- Ensure compliance with safety regulations while operating machinery.
- Check tensioning devices regularly to avoid over-or-under winding yarns during production process.
- Examine yarns for flaws such as knots or breaks during the spinning process and adjust accordingly.
- Monitor the production process to ensure that quality standards are met.
- Set up and operate spinning machinery to produce yarns, fibers, or filaments from natural and synthetic materials.
- Load raw materials into hoppers or feeders for processing.
Clothing Sales Associate
Best For Less Clothing
09.1989 - 01.1991
- Provided customers with information about promotions and discounts available.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
- Adhered to all safety policies and procedures while handling products.
- Processed cash payments for customer purchases.
- Performed inventory checks regularly to ensure accuracy of stock levels.
- Operated the cash register to complete transactions.
- Developed knowledge of current fashion trends and styles to better assist customers.
- Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
- Maintained a neat and organized sales floor.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Replenished supplies such as hangers, bags and tags when necessary.
- Cleaned fitting rooms after each customer use.
- Folded and hung clothing items according to store standards.
- Restocked shelves with new merchandise as needed.
- Created displays that highlighted featured items or seasonal trends.
- Greeted customers and provided excellent customer service.
- Operated cash register accurately and efficiently during checkout process.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Processed sales transactions using POS system and returned receipts and payment cards to customers.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Implemented store visual standards with proper product placement and advertisement displays.
- Prepared and maintained a clean, organized store environment, enhancing the shopping experience.
- Engaged in upselling and cross-selling techniques to increase sales and enhance customer satisfaction.
Education
Associate of Science - Health Services Administration
Keiser University
Fort Lauderdale, FL2011
Medical Billing And Coding Diploma/Certification -
Ameritech College of Healthcare
Draper, UT2009
Beauty - Cosmetology
Brand's College of Beauty
Charlotte, NC01-1993
Skills
- Punctual
- Professional
- Self starter
- Able to follow instructions
- Strong belief in finishing tasks
- Confidentiality understanding
- Ability to work solo and/or with others
- Safety protocols
- Customer service
- Decision-making
- Problem resolution
- Reliable & trustworthy
- Attention to Detail
- Excellent Communication
- Schedule Management
- Product Merchandising
- Active Listening
- Brand Promotion
- Teamwork and Collaboration
- Customer Consultation
- Customer Service
- Product Knowledge
- Hair Styling
- Customer buying trends
- Marketing understanding
- Heavy Lifting
- Organization
- Makeup Application
- Records Management
- Relationship building and management
- Inventory Management
- Product Recommendations
- Customer Buying Habits
- Multitasking and Organization
- Flexible Schedule
- Store Opening and Closing
- Sales expertise
- Display Creation
- Sales Promotions
- Personal Shopping
- Photoshoot styling
- Commercial Photography
- Photography experience
- Multiple Priorities Management
- Seasonal displays
- Professional Appearance
- Pricing
- Strong interpersonal skills
- Customer Needs Assessment
- Marketing Strategies
- Sales
- Store maintenance
- Brand Awareness
- Stock replenishment
- Upselling strategies
- Fashion trends
- Loss Prevention
- Store Organization
- Cash Handling
- Retail Merchandising
- Payment Processing
- Customer Assistance
- Item Ticketing and Pricing
- Professionalism
- Honest and Dependable
- Task Prioritization
- Dispute Mediation
- Register Opening and Closing
- Order Management
- Dressing Room Assistance
- Team Leadership
- Engaging with Diverse Customers
- POS Software
- Merchandising and Display
- Team Cooperation
- Cash Drawer Management
- Organizational Skills
- Reliability
- Merchandise Receiving and Handling
- Flexible Hours
- Inventory and Stocking
- Friendly and Helpful
- Analytical Thinking
- Goal Setting
- Store Policies and Procedures
- Dressing room maintanence
- Damaged goods returns
- Exceeding Customer Expectations
- Problem-solving skills
- Hospitality services
- Oral and written communications
- Guest accommodations
- Room assignments
- Hospitality best practices
- Reservations
- Safety and security procedures
- Automated telephone systems
- Lobby oversight
- Guest amenities
- Problem-solving abilities
- Multitasking
- Front Desk Operations
- Customer Satisfaction
- Flexibility
- Conflict Resolution
- Check-in procedures
- Record-keeping
- Time management abilities
- Adaptability
- Customer Retention
- Crisis Management
- Telephone Etiquette
- Problem-solving aptitude
- Stress Management
- Upselling techniques
- Hotel services and hospitality
- Guest check-in and check-out
- Check-out procedures
- Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Agent
Courtyard by Marriott
09.2024 - 11.2024
Patient Transport Driver
Boomerang
06.2018 - 02.2020
Stylist
Self employed
01.2000 - 04.2024
Front Desk Night Auditor
Microtel Hotel
06.1997 - 12.1999
Front Desk Agent
Red Roof Inn Hotel
08.1994 - 06.1997
Warehouse/yarn Spinner
Pharr Yarns
01.1991 - 03.1993
Clothing Sales Associate
Best For Less Clothing
09.1989 - 01.1991
Associate of Science - Health Services Administration
Keiser University
Medical Billing And Coding Diploma/Certification -
Ameritech College of Healthcare
Beauty - Cosmetology
Brand's College of Beauty
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