Jenina Dayao
South San Francisco,CA
Summary
Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable, and focused on long-term business success. Alert Night Auditor with 31 years of experience in Front Office. Expert in Microsoft Word, Excel, and Outlook with extensive understanding of financial closing, reporting, and analysis. Reliable and trustworthy worker with dedication to accuracy and efficiency. Detailed Hotel Night Auditor with 31 years of experience maintaining financial records and reviewing financial activity. Polished in spreadsheet creation, report preparation and data analysis. Quick and accurate to meet strict deadlines and manage multiple tasks.
Experienced Hotel Night Auditor offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent, meticulous and hardworking team player. Methodical Night Auditor focused on improving business operations and increasing administrative accuracy. Organized hospitality professional with dynamic attitude and strong desire to serve public. Seeking role as Night Auditor in busy hotel. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
33
33
years of professional experience
Work History
Hotel Night Auditor
Marriott International, Inc. Courtyard by Marriott
Foster City, CA
01.1992 - Current
- Completed end-of-shift paperwork such as incident reports and cash reconciliations.
- Answered incoming calls promptly while maintaining courteous telephone etiquette.
- Updated guest profiles on computer systems as needed with current contact information.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
- Processed payments for all guest transactions accurately and efficiently.
- Assisted guests with inquiries regarding local attractions, restaurants, transportation.
- Verified accuracy of room rates and discounts applied to accounts.
- Ensured that all guests had a pleasant stay by providing excellent customer service at all times.
- Addressed customer complaints in a professional manner to ensure satisfaction.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Ran end-of-day computer functions and closed out reports, submitting details to GM, AGM, OPS Supervisor, and HSKP Manager for review.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Documented wake-up requests and set up automatic calls in system.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Generated daily, weekly and monthly Revenue and Occupancy percentage reports to close out day and meet objectives.
- Computed bills, collected payments and made change for guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Verified customer credit to establish payment method for accommodations.
- Issued room keys and escort instructions to bellhops.
- Transmitted and received messages using telephones or telephone switchboards.
- Posted incidental charges to ledgers, manually or by using computers.
- Arranged tours, taxis or restaurant reservations for customers.
Education
Some College (No Degree) - Hotel Services
County of San Mateo Regional Occupational Program
San Mateo, CASkills
- Microsoft Office
- Accounting Knowledge
- Audit Procedures
- Guest Relations
- Clerical Duties
- Resolving Issues
- Safety and Security Procedures
- Credit and Cash Payments
- Punctual and Dependable
- Reservations
- Checking Guests in and Out
- Administrative Support
- Performing Wake-Up Calls
- Reservation Processing
- Training and Mentoring
- Mail and Packages
- End-of-Day Processes
- Time Management
- Account Audits
- Account Reconciliation
- Concierge Assistance
- Strong Work Ethic
- Oral and Written Communications
- Analytical Thinking
- Conflict/Issue Documentation
- Policy Compliance
- Overseeing Front Desk
- Light Maintenance Duties
- Account Balancing
- Generating Reports
- Customer Service
Affiliations
- Play movies, books, and TV critic with friends.
Languages
English
Full Professional
Tagalog (Filipino)
Native/ Bilingual
Accomplishments
31 years Loyalty Award
Timeline
Hotel Night Auditor
Marriott International, Inc. Courtyard by Marriott
01.1992 - Current
Some College (No Degree) - Hotel Services
County of San Mateo Regional Occupational Program
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