Keshia Williams
Bloomfield,NJ
Summary
17 years of experience in customer-facing roles, seeking a Customer Service Representative position. Proven success as a Guest Service Representative at Marriott and American Dream Mall, with strong problem-solving and transaction management skills. Recognized for resolving inquiries and complaints efficiently to ensure exceptional service and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Residence Inn Marriott/Courtyard Marriott
Elizabeth
08.2023 - Current
- Deliver comprehensive guest support by providing detailed information on local attractions, accommodations, and dining, ensuring an informative and welcoming experience.
- Coordinated guest reservations, check-in, and check-out procedures. Managed financial transactions accurately. Maintained effective communication with hotel personnel.
Guest Service Representative
American Dream Mall
East Rutherford
09.2022 - 08.2023
- Enhanced guest satisfaction through exceptional customer service in a welcoming atmosphere.
- Resolved customer complaints effectively, maintaining professionalism and ensuring issues were addressed to the guest's satisfaction.
Usher/ Ticket Taker
Prudential Center
Newark
09.2016 - 08.2022
- Ensured guest safety and venue security by reporting irregular activities and monitoring attendees.
- Contributed to maintaining venue order by promptly resolving urgent guest requirements and potential security matters.
Beertender
Red Bull Arena
Harrison
03.2019 - 07.2022
- Delivered high-quality service by efficiently serving food and alcoholic beverages, receiving consistent positive customer feedback.
- Ensured adherence to legal regulations by conducting thorough verification of identification for alcohol service.
Education
High School Diploma -
Orange High School
Orange, NJSkills
- Software Competency
- Interpersonal Communication Skills
- Front Office Support
- Information Protection
- Complaint Resolution
- Reservation Management
- Concierge support
Timeline
Guest Service Representative
Residence Inn Marriott/Courtyard Marriott
08.2023 - Current
Guest Service Representative
American Dream Mall
09.2022 - 08.2023
Beertender
Red Bull Arena
03.2019 - 07.2022
Usher/ Ticket Taker
Prudential Center
09.2016 - 08.2022
High School Diploma -
Orange High School
Similar Profiles
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Gohar Rehman KhanGohar Rehman Khan
General Accountant at Marriott Courtyard & Residence Inn GizanGeneral Accountant at Marriott Courtyard & Residence Inn Gizan