Rubie Matthews
Carrollton
Summary
Reliable worker with a proven track record at Courtyard by Marriott, and Canes Chicken, excelling in effective customer service and teamwork. Skilled in cash handling and inventory management, I consistently enhanced customer satisfaction through friendly engagement and efficient service, adapting swiftly to changing priorities in a fast-paced environment.
Professional with experience in hospitality, prepared for this role. Strong focus on collaboration and achieving results. Skilled in customer service, food and beverage service, and maintaining clean, organized environment. Known for reliability, adaptability, and ensuring guest satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bistro Server
Courtyard by Marriott
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, handling transactions accurately and quickly.
- Maintained cleanliness and organization of work area, adhering to safety standards.
- Collaborated with team members to ensure timely food preparation and order fulfillment.
- Monitored inventory levels and communicated restocking needs to management promptly.
- Adapted to changing priorities and tasks while maintaining high-quality service delivery.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
Server Support and Take Out
Bloomin Brands Inc
11.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in menu knowledge, recommending food and beverage pairings to enhance guest experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Managed multiple tables simultaneously, prioritizing tasks to optimize guest satisfaction during busy shifts.
- Resolved guest complaints with professionalism, contributing to positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Crew Member
Canes Chicken Fingers
05.2024 - 11.2025
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, handling transactions accurately and quickly.
- Maintained cleanliness and organization of work area, adhering to safety standards.
- Collaborated with team members to ensure timely food preparation and order fulfillment.
- Monitored inventory levels and communicated restocking needs to management promptly.
- Adapted to changing priorities and tasks while maintaining high-quality service delivery.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
Education
High School Graduate -
Lewisville Learning Center
Texas05-2025
Skills
- Effective customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Reliability and punctuality
- Store opening and closing
Certification
Food handlers
Timeline
Server Support and Take Out
Bloomin Brands Inc
11.2025 - Current
Crew Member
Canes Chicken Fingers
05.2024 - 11.2025
Bistro Server
Courtyard by Marriott
High School Graduate -
Lewisville Learning Center