Open To Work
Lesley Schneider
Henderson
Overview
27
27
years of professional experience
1986
1986
years of post-secondary education
Work History
Front Desk Agent
Envi Boutique Hotel
Henderson
05.2021 - 05.2025
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Managed reservations using hotel management software efficiently and accurately.
- Answered inquiries about hotel services, local attractions, and policies promptly.
- Coordinated with housekeeping to maintain room readiness and guest satisfaction standards.
- Assisted in handling guest complaints to ensure a pleasant experience for all visitors.
- Processed payments and maintained accurate financial records for transactions daily.
- Collaborated with team members to improve workflows and enhance customer service delivery.
- Maintained a clean and organized front desk area to create a welcoming environment.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Scheduled reservations for groups and special events.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Kept accurate records of guest transactions.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Monitored security cameras in lobby area as needed.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Computed bills, collected payments and made change for guests.
- Issued room keys and escort instructions to bellhops.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Posted incidental charges to ledgers, manually or by using computers.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Greeted guests warmly and ensured smooth check-in and check-out processes.
Front Desk Agent
Ramada Inn
Henderson
09.2017 - 05.2021
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Managed reservations using hotel management software efficiently and accurately.
- Answered inquiries about hotel services, local attractions, and policies promptly.
- Coordinated with housekeeping to maintain room readiness and guest satisfaction standards.
- Assisted in handling guest complaints to ensure a pleasant experience for all visitors.
- Processed payments and maintained accurate financial records for transactions daily.
- Collaborated with team members to improve workflows and enhance customer service delivery.
- Maintained a clean and organized front desk area to create a welcoming environment.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Scheduled reservations for groups and special events.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Kept accurate records of guest transactions.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Monitored security cameras in lobby area as needed.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Computed bills, collected payments and made change for guests.
- Verified customer credit to establish payment method for accommodations.
- Issued room keys and escort instructions to bellhops.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Posted incidental charges to ledgers, manually or by using computers.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Patient Access Representative
Methodist Hospital Union County
Morganfield
04.1998 - 12.2019
- Greeted patients and visitors, creating a welcoming atmosphere at healthcare facility.
- Collected patient information, ensuring accuracy for registration and appointments.
- Verified insurance coverage, assisting patients with financial inquiries and options.
- Managed medical records, maintaining confidentiality and compliance with regulations.
- Assisted patients with navigation through hospital services and resources available.
- Addressed patient concerns promptly, enhancing satisfaction and overall experience.
- Collaborated with staff to improve patient access processes and system efficiencies.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance to internal departments when needed.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Assisted with preparing daily cash reports for accounting department.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Education
Union County High School
Morganfield, KentuckySkills
- Hotel management software
- Guest relations
- Reservations management
- Payment processing
- Customer relationship management
- Conflict resolution
- Workflow optimization
- Multi-line phone systems
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Organizational skills
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Front Desk Agent
Envi Boutique Hotel
05.2021 - 05.2025
Front Desk Agent
Ramada Inn
09.2017 - 05.2021
Patient Access Representative
Methodist Hospital Union County
04.1998 - 12.2019
Union County High School